The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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The Effect of the Precedential Factors on the SNS User's Revisit and Switching Intention

SNS 이용자의 재방문의도와 전환의도에 영향을 미치는 선행요인에 관한 연구

  • Received : 2014.04.10
  • Accepted : 2014.05.24
  • Published : 2014.05.31
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Abstract

Previous research about SNS users' intention was mainly focused on revisit intention, while this study reaches a research conclusion by considering both revisit and switching intention. According to the research result, (1) social interaction and SNS addiction influence other precedential factors; (2) enjoyment and usefulness increase SNS users' revisit intention; (3) SNS users would not consider switching to another SNS even they have negative opinions about their current SNS. This research result implies that, for SNS enterprises to dominate market, it is required to provide services so that SNS users can actively participate on social interaction activities, and a strategy is necessary to attract and turn SNS users with negative opinions into active participants.

이전의 SNS 이용자의도에 대한 연구는 주로 재방문의도에 관심을 가졌으나, 본 연구는 재방문의도와 전환의도를 함께 고려한 연구결과를 도출해냈다. 연구결과에 따르면 (1) 사회적 상호작용과 SNS 중독은 선행요인에 다른 영향을 미치고 있고, (2) 즐거움과 유용성은 SNS 이용자의 재방문의도를 높여주고 있으며, (3) SNS 이용자는 현재 이용하고 있는 SNS에 대한 부정적인 인식을 가지고 있는 경우에도 전환을 고려하지 않고 있음을 확인하였다. 이 연구결과는 SNS 기업이 시장을 지배하기 위해서는 SNS 이용자가 사회적 상호작용을 보다 활발하게 할 수 있는 서비스 제공과 부정적인 인식을 가지고 있는 SNS 이용자를 적극적인 참여자로 유도하기 위한 전략이 필요하다는 점을 시사한다.

Keywords

References

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