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가정용(家庭用) 가스 보일러의 보증기간내(保證期間內) 수리율(修理率)에 관(關)한 실증적(實證的) 연구(硏究)(I)

An Empirical Study on the Repair Rate of Domestic Gas Boiler within Warranty Period(I)

  • 한재훈 (인하대학교 산업경영공학과) ;
  • 김봉선 (인하대학교 산업경영공학과)
  • 투고 : 2013.01.20
  • 심사 : 2013.03.11
  • 발행 : 2014.03.31

초록

As Crosby notes, the most companies spend 15 to 20% of their sales dollars on quality costs. Generally the most effective way to manage quality costs is to avoid having defects in the first place. In this paper we have studied about the repair(service) problem of domestic gas boiler within warranty period. We develop a system, which man could find the cause of the problem at an early stage and could devise a countermove to the problem under supposing that the service(repair) rate follows exponential distribution and the product is manufactured lot-for-lot continually. Using the developed early sensing system. it is expected to improve the reliability of the product, to save expenses of company and to improve customer's satisfaction. And the system will be expended to incorporate information technology, which can detect the repair rate automatically.

키워드

참고문헌

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