Journal of Korean Academy of Nursing (대한간호학회지)

Korean Society of Nursing Science (한국간호과학회)
권호 표지
DOI QR코드

DOI QR Code

A Development and Evaluation of Nursing KMS using QFD in Outpatient Departments

품질기능전개(Quality Function Deployment)를 활용한 외래 간호지식경영 시스템의 개발과 평가

  • Lee, Han Na (College of Nursing Science, East-West Nursing Research Institute, Kyung Hee University) ;
  • Yun, Eun Kyoung (College of Nursing Science, East-West Nursing Research Institute, Kyung Hee University)
  • 이한나 (경희대학교 간호과학대학.동서간호학 연구소) ;
  • 윤은경 (경희대학교 간호과학대학.동서간호학 연구소)
  • Received : 2013.07.26
  • Accepted : 2014.01.13
  • Published : 2014.02.28
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: This study was done to develop and implement the Nursing KMS (knowledge management system) in order to improve knowledge sharing and creation among clinical nurses in outpatient departments. Methods: This study was a methodological research using the 'System Development Life Cycle': consisting of planning, analyzing, design, implementation, and evaluation. Quality Function Deployment (QFD) was applied to establish nurse requirements and to identify important design requirements. Participants were 32 nurses and for evaluation data were collected pre and post intervention at K Hospital in Seoul, a tertiary hospital with over 1,000 beds. Results: The Nursing KMS was built using a Linux-based operating system, Oracle DBMS, and Java 1.6 web programming tools. The system was implemented as a sub-system of the hospital information system. There was statistically significant differences in the sharing of knowledge but creating of knowledge was no statistically meaningful difference observed. In terms of satisfaction with the system, system efficiency ranked first followed by system convenience, information suitability and information usefulness. Conclusion: The results indicate that the use of Nursing KMS increases nurses' knowledge sharing and can contribute to increased quality of nursing knowledge and provide more opportunities for nurses to gain expertise from knowledge shared among nurses.

Keywords

References

  1. Choi JH, Jeong JH. The effect of readiness to self-directed learning on nursing practice competence. Journal of Korean Clinical Nursing Research. 2011;17(1):16-26.
  2. Anderson JA, Willson P. Knowledge management: Organizing nursing care knowledge. Critical Care Nursing Quarterly. 2009;32(1):1-9. http://dx.doi.org/10.1097/01.cnq.0000343127.04448.13
  3. Nonaka I, Takeuchi H. The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York, NY: Oxford University Press; 1995.
  4. Jang KS. Strategy for introduction of knowledge management into nursing sector in hospital. Korean Journal of Nursing Query. 1999;8(1): 170-181.
  5. Ruggies R. The state of the notion: Knowledge management in practice. California Management Review. 1998;40(3):80-89. https://doi.org/10.2307/41165944
  6. Rangachari P. Knowledge sharing networks related to hospital quality measurement and reporting. Health Care Management Review. 2008; 33(3):253-263. http://dx.doi.org/10.1097/01.hmr.0000324910.26896.91
  7. Williams C. Can you help me?: Knowledge sharing within the nursing profession. Nursing for Women's Health. 2013;17(2):139-142. http://dx.doi.org/10.1111/1751-486x.12022
  8. Lau AS. Hospital-based nurses' perceptions of the adoption of Web 2.0 tools for knowledge sharing, learning, social interaction and the production of collective intelligence. Journal of Medical Internet Research. 2011;13(4):e92. http://dx.doi.org/10.2196/jmir.1398
  9. Kim JA. Development of a knowledge management system for clinical application of the nursing process. Journal of Nursing Query. 2001;10 (1):110-138.
  10. Kim DY, Park MH. Intermediate evaluation after the introduction of electronic nursing record system in a general hospital. Journal of Korean Clinical Nursing Research. 2010;16(3):133-144.
  11. Park I, Choi J, Han J, Keum KL, Sim H, Lee Y, et al. Development of standard nursing statements to establish an electronic nursing record system in wards of the military hospitals. Journal of Military Nursing Research. 2012;30(1):60-76.
  12. Earl M. Knowledge management strategies: Toward a taxonomy. Journal of Management Information Systems. 2001;18(1):215-233. https://doi.org/10.1080/07421222.2001.11045670
  13. Petter S, DeLone WH, McLean ER. Information systems success: The quest for the independent variables. Journal of Management Information Systems. 2013;29(4):7-62. http://dx.doi.org/10.2753/MIS0742-1222290401
  14. Ghani RA, Elias NF, Mohd M. A comprehensive instrument for measuring knowledge management system satisfaction. GSTF Journal on Computing. 2013;2(4):93-102. http://dx.doi.org/10.5176/2251-3043_2.4.214
  15. Swanson EB. Management information systems: Appreciation and involvement. Management Science. 1974;21(2):178-188. http://dx.doi.org/10.1287/mnsc.21.2.178
  16. Jung SC. A study on the key success factors of knowledge management. Paper presented at: 2008 Spring Conference of Korean Association of Business Education; 2008 April 26; Kunsan National University. Gunsan. p. 175-184.
  17. Kim SS, Kim YW. An exploratory study on the critical success factors of knowledge management systems. The Review of Industrial Economics and Management. 2000;12:65-82.
  18. Roh JR, Lee KC. Case study on the knowledge management system in state-run corporation: Emphasis on K-wings of Korea asset management corporation (KAMCO). Journal of the Korean Society for Library and Information Science. 2002;36(2):243-264. https://doi.org/10.4275/KSLIS.2002.36.2.243
  19. Lee H, You TY. Critical success factors from POSCO engineering & construction company's knowledge management experiences. Knowledge Management Research. 2003;4(2):95-105.
  20. Jeong CS, Kim SR. A study on effective requirement traceability management method in implementation project of information system. Journal of the Korea Society of Computer and Information. 2012;17(5): 115-126.
  21. Lee ET, Lee JK. The development of evaluating instruments and validity test on KBWA: Kant epistemological perspective. Journal of Organization and Management. 2005;29(1):1-33.
  22. Bock GW, Kim YG. Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing. Information Resources Management Journal. 2002;15(2):14-21. http://dx.doi.org/10.4018/irmj.2002040102
  23. Kang M, Lee JU, Yoon S. Investigating the predicting power of team characteristics and knowledge sharing level on team performance. Journal of Corporate Education. 2011;13(1):51-74.
  24. Ahn SK, Kim SS. A study on the user's satisfaction of agriculture information system. Agrolnformatics Journal. 1999;1(1):1-11.
  25. Lee HJ, Park HA. Development of telephone consultation algorithm for patient discharged with ophthalmic disease. Journal of Korean Academy of Nursing Administration. 2011;17(3):336-348. http://dx.doi.org/10.11111/jkana.2011.17.3.336
  26. Seo NR, Lee MH. Evaluation of nursing information systems in a general hospital. Journal of Korean Academy of Nursing Administration (Academic Society). 2001;7(1):111-126.
  27. Jaegal D, Park TJ, Saplan VJ. A study on factors influencing for knowledge sharing on the use of knowledge management system in central government. Korean Public Administration Review. 2009;43(1):247-272.
  28. Hamilton S, Chervany NL. Evaluating information systems effectiveness- part ii: Comparing evaluator viewpoints. MIS Quarterly. 1981;5 (4):79-86. http://dx.doi.org/10.2307/249329
  29. Liu C, Arnett KP. Exploring the factors associated with web site success in the context of electronic commerce. Information & Management. 2000;38 (1):23-33. http://dx.doi.org/10.1016/S0378-7206(00)00049-5
  30. Chang YS. The effects of organizational culture type on the knowledge sharing. Korea Journal of Business Administration. 2010;23(5):2793- 2813.

Cited by

  1. 모바일 커머스 시험 평가 방법 vol.13, pp.2, 2014, https://doi.org/10.14400/jdc.2015.13.2.141