International Journal of Knowledge Content Development & Technology

Research Institute for Knowledge Content Development & Technology (건국대학교 지식콘텐츠연구소)
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Instant Messenger-Facilitated Knowledge Sharing and Team Performance

  • Ou, Carol X.J. (Dept. of Information Management, Tilburg University) ;
  • Davison, Robert M. (Dept. of Information Systems, City University of Hong Kong) ;
  • Leung, Darren (Dept. of Computing, Hong Kong Polytechnic University)
  • Received : 2014.03.05
  • Accepted : 2014.07.29
  • Published : 2014.12.31
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Abstract

The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.

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References

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