DOI QR코드

DOI QR Code

The Effect on Korean Consumers' Brand Preference, Trust and Purchase Intention for Donation Amount Information of Luxury Fashion Brands

  • Choi, Yunjung (Design and Environmental Analysis, Cornell University) ;
  • Yang, Sujin (Business Operation, Cheil Industry) ;
  • Yoon, Soyeon (Design and Environmental Analysis, Cornell University)
  • Received : 2014.10.14
  • Accepted : 2014.12.12
  • Published : 2014.12.30

Abstract

This study attempts to explain the unique patterns in Korean consumer behavior regarding the luxury fashion brands' donation activities by exploring the moderating effects of corporate ability (CA) and subjective norm (SN) on the relationship between donations and consumers' brand preference, brand trust, and purchase intention. A total of 209 completed questionnaires, collected from online surveys, were analyzed using moderated multiple regression. The result shows that donation amount information positively influences consumers' brand preference, brand trust and purchase intention toward luxury fashion brands. Next, CA strengthens the relationships between donation amount information and consumers' brand trust and purchase intention. SN from the opposite gender compensates for the negative effect of negative donation amount information on consumers' trust toward luxury fashion brands, whereas SN from the same gender does not influence those relationships. This study provides a deeper understanding of luxury fashion brands' donations and consumer responses in South Korea-one of the important test markets for luxury fashion brands to expand their business to Asian countries.

Keywords

References

  1. Aguinis, H. (1995). Statistical power with moderated multiple regression in management research. Journal of Management, 21(6), 1141-1158.
  2. Aiken, L. S., & West, S.W. (1991). Multiple regression: Testing and interpreting interactions. London: Sage Publications.
  3. Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behaviour. Upper Saddle River, NJ: Prentice Hall.
  4. Armitage, C. J., & Conner, M. (2001). Efficacy of the theory of planned behaviour: A metaanalytic review. British Journal of Social Psychology, 40(4), 471-499. https://doi.org/10.1348/014466601164939
  5. Atkinson, R., & Flint, J. (2001). Accessing hidden and hard-to-reach populations: Snowball research strategies. Social research update, 33(1), 1-4
  6. Atwal, G., & Williams, A. (2009). Luxury brand marketing The experience - is everything! Journal of Brand Management, 16(5/6), 338-346. https://doi.org/10.1057/bm.2008.48
  7. Berens, G., Van Riel, C. B. M., & Van Rekom, J. (2007). The CSR-quality trade-off: When can corporate social responsibility and corporate ability compensate each other? Journal of Business Ethics, 74(3), 233-252. https://doi.org/10.1007/s10551-006-9232-0
  8. Boenigk, S., & Schuchardt, V. (2013). Causerelated marketing campaigns with luxury firms: An experimental study of campaign characteristics, attitudes, and donations. International Journal of Nonprofit and Voluntary Sector Marketing, 18(May), 101-121. https://doi.org/10.1002/nvsm.1452
  9. Bronn, P. S., & Vrioni, A. B. (2001). Corporate social responsibility and cause-related marketing: An overview. International Journal of Advertising, 20(2), 207-222.
  10. Brown, T. J., & Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product responses. Journal of Marketing, 61(1), 68-84.
  11. Cayla, J., & Eckhardt, G. M. (2007). Asian brands without borders: Regional opportunities and challenges. International Marketing Review, 24(4), 444-456. https://doi.org/10.1108/02651330710761017
  12. Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The tole of brand loyalty. Journal of Marketing, 65(2), 81-93. https://doi.org/10.1509/jmkg.65.2.81.18255
  13. Cho, H., Park, C., & Park, J. (2010). A study of the customer's perception of donation level by product attribute, donation-proposing format in CRM. Productivity Review, 24(4), 93-121. https://doi.org/10.15843/kpapr.24.4.201012.93
  14. Choi, E., Hong, K., & Lee, Y. (2010). Korean consumers' perceptions toward luxury products. Journal of Fashion Business, 14(5), 195-215.
  15. Choi, M., & Yoon, N. (2010). Perceived motivation of corporate social responsibility to fashion brand and consumer-brand relationship building. Family and Environment Research, 48(6), 119-132. https://doi.org/10.6115/khea.2010.48.6.119
  16. Choi, S. (2003). The effects of the perceived product characteristics and conspicuous consumption on the fashion luxury involvement. Journal of the Korean Society of Clothing and Textiles, 27(2), 209-218.
  17. Chung, J. (2012, August 20). Foreign luxury brands donate little despite booming sales, The Korea Herald. Retrieved from http://view.koreaherald.com/kh/view.php?ud=20120815000290
  18. Dahl, D. W., & Lavack, A. M. (1995). Cause related marketing: Impact of size of cause related promotion on consumer perceptions and participation. Paper presented at the AMA Winter Educators Conference 6, 476-481.
  19. Davies, L. (2013, January 28). Fendi throws coins in Rome's crumbling Trevi fountain, The Guardian. Retrieved from http://www.theguardian.com/world/2013/jan/28/fendi-rome-trevi-fountain-lagerfeld
  20. Ellen, P. S., Mohr, L. A., & Webb, D. J. (2000). Charitable programs and the retailer: Do they mix? Journal of Retailing, 76(3), 393-406. https://doi.org/10.1016/S0022-4359(00)00032-4
  21. Financial Supervisory Service. (2012). Repository of Korea's corporate filings. Retrieved from http://englishdart.fss.or.kr/
  22. Fionda, A. M., & Moore, C. M. (2009). The anatomy of the luxury fashion brand. Journal of Brand Management, 16(5/6), 347-363. https://doi.org/10.1057/bm.2008.45
  23. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Boston, MA: Addison-Wesley.
  24. Folkes, V. S., & Kamins, M. (1999). Effects of information about firms' ethical and unethical actions on consumers' attitudes. Journal of Consumer Psychology, 8(3), 243-259. https://doi.org/10.1207/s15327663jcp0803_03
  25. Gao, L., Norton, M. J., Zhang, Z.-M., & To, C. K.-M. (2009). Potential niche markets for luxury fashion goods in China. Journal of Fashion Marketing and Management, 13(4), 514-526. https://doi.org/10.1108/13612020910991376
  26. Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate data analysis (7th ed.). Upper Saddle River, NJ: Prentice Hall.
  27. Handelman, J., & Arnold., S. (1999). The role of marketing actions with a social dimension: Appeals to the institutional environment. Journal of Marketing, 63(3), 33-48.
  28. Hyllegard, K. H., Ogle, J. P., Yan, R. N., & Attmann, J. (2010). Exploring Gen Y responses to an apparel brand's use of cause-related marketing; Does message matter when it comes to support for the breast cancer cause?. Clothing and Textiles Research Journal, 28(1), 19-34. https://doi.org/10.1177/0887302X09342465
  29. Hsu, C. H., Kang, S. K., & Lam, T. (2006). Reference group influences among Chinese travelers. Journal of Travel Research, 44(4), 474-484. https://doi.org/10.1177/0047287505282951
  30. Joo, J. (2012). Differences of purchasing luxury brand between female and male focusing on conspicuous consumption and influence of reference group. Advertising Research, 94, 70-93.
  31. Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. The Journal of Marketing, 57(1), 1-22.
  32. Kim, H., & Lee, E. (2011). Antecedents of fashion brand immunity to negative information and impact on brand commitment. Journal of the Korean Society of Clothing and Textiles, 35(7), 856-866. https://doi.org/10.5850/JKSCT.2011.35.7.856
  33. Kim, K., & Moon, S. (2013). Luxury brands, social responsibility?. The Chosunilbo. Retrieved from http://news.chosun.com.
  34. Kim, U., & Park, Y. (2006). The scientific foundation of indigenous and cultural psychology. In U. Kim, K. Yang, & K. Hwang (Eds.), Indigenous and Cultural Psychology (pp. 27-48). New York: Springer.
  35. Kim, Y. (2012, August 15). Luxury goods sales surge 190% in five years, The Korea Herald. Retrieved from http://view.koreaherald.com/kh/view.php?ud=20120815000290
  36. Lee, C., & Youm, D. (2011, August). A Study on the Relations of Korean Psychological Characteristics and Luxury Products Advertising Attitude. Paper presented at the Korean Psychological Association annual conference, Jeonju.
  37. Lee, J. [Jungim], & Shin, S. (2010). The influence of fashion corporate social responsibility upon consumer purchase behavior. The Research Journal of the Costume Culture, 18(6), 1076-1089.
  38. Lee, J. [Jaejin] , Ryu, N., & Kahn, H. (2013). The effect of cause-related marketing on luxury brand purchase intention, price fairness and extension. Social Science Studies, 37(1), 145-172.
  39. Lee, J. [Jaejin] , & Yoon, S. (2011). A study on relationship between cause related marketing and luxury brand: On the perspective of financial attitude. CRM Research, 4(1), 1-18.
  40. Lee, L., Kweon, S., & Yoo, J. (2010). Impact of reference groups on buying behavior of adolescent consumers when purchasing luxury goods. The Korean Society of Fashion Design, 10(3), 1-20.
  41. Low, G. S., & Lamb Jr, C. W. (2000). The measurement and dimensionality of brand associations. Journal of Product & Brand Management, 9(6), 350-370. https://doi.org/10.1108/10610420010356966
  42. Luxe Brand Advisors. (2012). Korea Market Report. New York: Author.
  43. LVMH. (2012). Annual report. Paris, France: Author.
  44. Mandel, N., Petrova, P. K., & Cialdini, R. B. (2006). Images of success and the preference for luxury brands. Journal of Consumer Psychology, 16(1), 57-69. https://doi.org/10.1207/s15327663jcp1601_8
  45. Moore, C. M., Fernie, J., & Burt, S. (2000). Brands without boundaries-the internationalisation of the designer retailer's brand. European Journal of Marketing, 34(8), 919-937. https://doi.org/10.1108/03090560010331414
  46. Olsen, G. D., Pracejus, J. W., & Brown, N. R. (2003). When profit equals price: Consumer confusion about donation amounts in cause-related marketing. Journal of Public Policy & Marketing, 22(2), 170-180. https://doi.org/10.1509/jppm.22.2.170.17641
  47. Park, H. [Hyejung] , Rabolt, N. J., & Jeon, K. (2008). Purchasing global luxury brands among young Korean consumers. Journal of Fashion Marketing and Management, 12(2), 244-259. https://doi.org/10.1108/13612020810874917
  48. Park, H. [Hierang] , & Hahn, D. (2006). The integrated model to explain the behaviors of purchasing luxury brands of Korean women. Korean Journal of Consumer and Advertising Psychology, 7(2), 195-226.
  49. Park, H.〔Heesun〕, & Smith, S. W. (2007). Distinctiveness and influence of subjective norms, personal descriptive and injunctive norms, and societal descriptive and injunctive norms on behavioral intent: A case of two behaviors critical to organ donation. Human Communication Research, 33(2), 194-218.
  50. Park, O., & Ryu, M. (2008). Research of purchase behavior of consumer who prefer the fashion brands for wedding. Journal of Fashion Business, 12(5), 14-23.
  51. Pentina, I., Prybutok, V. R., & Zhang, X. (2008). The role of virtual communities as shopping reference groups. Journal of Electronic Commerce Research, 9(2), 114-136.
  52. Phau, I., & Prendergast, G. (2000). Consuming luxury brands: The relevance of the 'rarity principle'. Journal of Brand Management, 8(2), 122-137. https://doi.org/10.1057/palgrave.bm.2540013
  53. Phau, I., Teah, M., & Lee, A. (2009). Targeting buyers of counterfeits of luxury brands: A study on attitudes of Singaporean consumers. Journal of Targeting, Measurement and Analysis for Marketing, 17(1), 3-15. https://doi.org/10.1057/jt.2008.25
  54. Ross, J. K., Larry, T. P., & Marry, A. (1992). Consumer perceptions of organizations that use cause-related marketing. Journal of the Academy of Marketing Science, 20(1), 93-97. https://doi.org/10.1007/BF02723480
  55. Solomon, M. R. (2012). Consumer Behavior: Buying, Having, and Being (10th ed.). Boston: Prentice Hall.
  56. Song, Y., Hur, W., & Kim, M. (2012). Brand trust and affect in the luxury brand-customer relationship. Social Behavior and Personality, 40(2), 331-338. https://doi.org/10.2224/sbp.2012.40.2.331
  57. Spry, A., Pappu, R., & Cornwell, T. B. (2011). Celebrity endorsement, brand credibility and brand equity. European Journal of Marketing, 45(6), 882-909. https://doi.org/10.1108/03090561111119958
  58. Strahilevitz, M. (1999). The effect of product type and donation magnitude on willingness to pay more for a charity-linked brand. Journal of Consumer Psychology, 8(3), 215-241. https://doi.org/10.1207/s15327663jcp0803_02
  59. Strahilevitz, M., & Meyers, J. (1998). Donations to Charity as Purchase Incentives: How Well They Work May Depend on What You Are Trying To Sell. Journal of Consumer Research, 24(4), 434-446. https://doi.org/10.1086/209519
  60. Subrahmanyan, S. (2004). Effects of price premium and product type on the choice of cause-related brands: A Singapore perspective. Journal of Product & Brand Management, 13(2), 116-124. https://doi.org/10.1108/10610420410529744
  61. Summers, T. A., Belleau, B. D., & Xu, Y. (2006). Predicting purchase intention of a controversial luxury apparel product. Journal of Fashion Marketing and Management, 10(4), 405-419. https://doi.org/10.1108/13612020610701947
  62. Sundie, J. M., Kenrick, D. T., Griskevicius, V., Tybur, J. M., Vohs, K. D., & Beal, D. J. (2011). Peacocks, Porsches and Thorstein Veblen: Conspicuous consumption as a sexual signaling system. Journal of Personality and Social Psychology, 100(4), 664. https://doi.org/10.1037/a0021669
  63. Wang, D., & Lee, S. (2012). Comparative study on SPA brand purchasing behaviors of 20's and 30's female between Korea and China. Journal of Fashion Business, 16(5), 23-38. https://doi.org/10.12940/jfb.2012.16.5.23
  64. Wong, N. Y, & Ahuvia, A. C. (1998). Personal taste and family face: Luxury consumption in Confucian and Western societies. Psychology and Marketing, 15(5), 423-441. https://doi.org/10.1002/(SICI)1520-6793(199808)15:5<423::AID-MAR2>3.0.CO;2-9
  65. Yang, J., He, X., & Lee, H. (2007). Social reference group influence on mobile phone purchasing behaviour: A cross-nation comparative study. International Journal of Mobile Communications, 5(3), 319-338. https://doi.org/10.1504/IJMC.2007.012397

Cited by

  1. Understanding fashion communication between Korean middle-aged mothers and daughters pp.14706423, 2018, https://doi.org/10.1111/ijcs.12483