Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on the Relationship Among the Patient Caregiver's Consumption Value and Hospital Satisfaction, Psychological Well-Being in Geriatric Hospitals

노인요양병원 환자보호자의 소비가치와 병원 만족도 및 심리적 안녕감 간의 관계 연구

  • Lim, Tae Young (Dept. of Elderly Welfare, Gradual School of Venture, Hoseo University) ;
  • Lim, Wang-Kyu (Dept. of Management Information, Gradual School of Venture, Hoseo University)
  • 임태영 (호서대학교 벤처전문대학원 노인복지학과) ;
  • 임왕규 (호서대학교 벤처전문대학원 정보경영학과)
  • Received : 2014.10.10
  • Accepted : 2014.12.20
  • Published : 2014.12.28
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Abstract

The purpose of this study was to investigate the relationship among the consumption value and hospital satisfaction and patient caregiver's psychological well-being(PWB) in geriatric hospitals. Data from 355 subjects were collected and analyzed. The findings are as follows. Functional value and emotional value influenced hospital satisfaction positively, while rarity value influenced negatively. Hospital satisfaction influenced patient caregiver's "PWB" positively. And family's support, which had a positive effect on patient 'caregiver's "PWB", played a role in moderating variable between functional value and hospital satisfaction. From this study, the implications of the findings were discussed and hospital management research project that geriatric hospitals should improve hospital satisfaction and "PWB" of patient caregiver was proposed.

본 연구는 노인요양병원에 입원한 환자보호자를 대상으로 소비가치와 병원 만족도 및 환자보호자의 심리적 안녕감 간의 관계를 조사하는데 목적이 있다. 본 연구를 위하여 서울 경기지역에 소재한 민간노인요양병원 10개소에 입원하고 있는 환자보호자를 대상으로 설문조사를 실시하여, 총 355부의 자료로 분석을 수행하였다. 분석방법은 SPSS 18.0을 이용하여 요인분석을 통한 타당도 분석, 신뢰성 검토와 다중회귀분석법을 시행하였다. 연구결과 노인요양병원의 소비가치 중에서 기능적 가치, 감정적 가치가 병원 만족도에 정(+)의 영향을 미쳤고, 진귀적 가치는 병원 만족도에 부(-)의 영향을 미치는 것으로 나타났다. 병원 만족도는 환자보호자의 심리적 안녕감에 정(+)의 영향을 미쳤다. 또한 가족지지가 기능적 가치와 병원 만족도 간의 관계에서 조절변수로서 역할을 하였고, 환자보호자의 심리적 안녕감에 직접적인 영향을 미치는 것으로 나타났다. 이 연구결과의 함의를 논의하고, 환자보호자의 병원 만족도와 심리적 안녕감을 향상시킬 수 있는 병원경영 연구과제를 제시하였다.

Keywords

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