Journal of the Korean Operations Research and Management Science Society (한국경영과학회지)

The Korean Operations Research and Management Science Society (한국경영과학회)
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Analysis and Improvement of Stocking and Releasing Processes in Logistics Warehouse Using Process Mining Approach

Process Mining 기법을 이용한 물류센터 입출고 프로세스 분석 및 개선 방안 수립

  • 김현경 (롯데로지스틱스) ;
  • 신광섭 (인천대학교 동북아물류대학원)
  • Received : 2014.09.06
  • Accepted : 2014.10.10
  • Published : 2014.11.30
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Abstract

The functions of stocking and releasing in logistics center consist of three major procedure such as receiving, shipping and stock managements. Each process includes various sub-processes which are complicatedly connected with each other. Furthermore, lots of operators execute various tasks in the different sub-processes, simultaneously. It makes difficult to standardize, monitor, and analyze the processes. This paper proposed the quantitative methodology using process mining approach to discover and analyze receiving and shipping processes. For this purpose, the PDA operation log data is analyzed to build a realistic process model. The deduced model has been compared with official process model. In addition, task assignment and social networks analysises are carried out by utilizing process mining tools. Also, it has been proposed how to improve the processes with the analytical simulation model based on the results of process mining.

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References

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