Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)

Korean Society For Library And Information Science (한국문헌정보학회)
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Developing Measurement Scale to Measure Service Image for Academic Library Services - Measuring Image as Academic Community Service

도서관의 브랜드 이미지 측정 모델 개발 - 대학도서관을 중심으로 -

  • Received : 2013.10.17
  • Accepted : 2013.11.18
  • Published : 2013.11.30
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Abstract

This study utilizes structural equation modeling process to identify contributing factors that have been extracted through the first study of exploring library service and image building related factors. This study, specifically, tests the relationships between endogenous and exogenous variables that are assumed to have inherent relationships when building public library service image. As denoted from the first study, this one uses three dimensions and nine conceptual level constructs and 20 different measurement items for further test. The results of this study is that particular items to measure the image for the users would not have been fitted to the other set of samples. Also, there are differences between the two employee groups in the recognitions of images.

이 연구는 도서관 브랜드 이미지의 구성요소를 분석한 이전 연구의 후속연구로서, 이전 연구에서 확증된 구성요소들이 설정된 개념적 변수(endogenous variables)와 어떠한 관련성을 보이는가를 확인하는 확인적 절차(confirmatory procedure)로 진행되었다. 구조선형 방정식(structural equation modeling)을 이용하였으며, 연구결과 총 3개의 차원과 9개의 하부차원 그리고 20개의 항목이 도서관의 브랜드 이미지를 측정하는데 적합한 것으로 최종 확인되었다. 해당 모델의 핵심개념을 그대로 사용하여 직원집단군에 적용할 수 있는지를 검증한 결과, 해당 모델은 직원집단에 적용되지 않음을 확인할 수 있었고, 각각의 이미지 차원에 대한 두 집단 간의 인식에도 차이가 있는 것으로 확인되었다.

Keywords

References

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  1. A Study on the Service Image of Public Library: Focusing on Daejeon Metropolitan City vol.48, pp.3, 2014, https://doi.org/10.4275/KSLIS.2014.48.3.265