참고문헌
- Achieved at www.korail.com
- Berry, Leonard, L. Kathleen Seiders and Dhruv Grewal (2002) Understand service convenience, Journal of Marketing, 66(July), pp. 1-17.
- S.B. Kim, S.C. Seol (2005) The impacts of hospital`s convenience-orientation on customers' perceived convenience and outcome, Journal of marketing management, 10(2), pp. 1-22.
- Keaveney, Susan M. (1995) customer switching behavior in service industries: an exploratory study, Journal of Marketing, 59(April), pp. 71-82.
- H.E. Ban (2011) The Effect of Service Convenience on Customer Satisfaction and Revisit Intention - medical service -, Master's Thesis, Hanyang University.
- D.G. Park (2012) Using smartphone applications utilizing rail service, Railway Journal, 2012(June), pp. 32-41
- E.W. Anderson, S.M. Shugan (1991) Repositioning for changing preferences: the case of beef versus poultry, Journal of Consumer Research, 18(2), pp. 219-232. https://doi.org/10.1086/209254
- S.B. Kim (2002) A study on the effect of waiting time at medical service on the repurchase intentions, Kyung Young Non Chong, 23, pp. 43-61.
- Y.J. Yi (2000) A theoretical examination of customer satisfaction research : findings and outlook, Journal of Consumer Studies, 11(2), pp. 139-166.
- H.K. Hunt (1977) CS/D-Overview and future research direction, in conceptualization and measurement of con-sumer satisfaction and dissatisfaction, H. Keith Hunt, 2nd ed., Marketing Science Institute, Cambridge, MA, pp. 232-243.
- M.H. Park, H.J. Cho (1999) reconceptualization of customer satisfaction, Asia Marketing Journal, 1(4), pp. 126-151.
- C. Fornell, B. Wernerfelt, (1988), A model for customer complaint management, Marketing Science, 7, pp. 287-298. https://doi.org/10.1287/mksc.7.3.287
- D.J. Hwang (2009) The Effects of Family Restaurant Customers' Service Convenience on Customer Satisfac-tion and Repurchasing Intention, Master's Thesis, Sejong University.
- J.W. Byun, H.S. Seo (2010) The effect of multi-dimensional service convenience on perceived value, satisfaction and behavioral intention, Korean Journal of Hotel Administration, 19(1), pp. 55-72.
- J.J. Jr. Cronin, S.A. Taylor (1992) Measuring service quality: a re-examination and extension, Journal of Marketing, 56(July), pp. 55-68.
- M.J. Noh, G.J. Kwon (2005) An empirical study on service qualities of the Korea train express(KTX), Korea Industrial Economics Association, 18(4), pp. 1693-1718.
- H.J. Lee (2009) The Influence of the Service Orientation and Quality on Employee and Customer Performance in the Urban Railway Operating Company, PhD's Thesis, Seoul National University of Technology.
- S.N. Choi (2012) The influence Uses and Gratification on the satisfaction in smart phone application News and web News, Master's Thesis, Hanyang University.
- M.A. Kang (2013) Effect that the Motive of Hairstyle App Utilization Would Have on the Satisfaction with the Use and Trust in Transaction, Master's Thesis, Seokyeong University.
- Y.C. Hwang, S.S. Kim (2008) Ease and convenience of airline customer orientation and perceived impact of Research, Korean Academic Society of Business Administration, pp. 1-14.
- R.L. Oliver (1980) A cognitive model of the antecedents and consequences of satisfaction decisions, Journal of Marketing Research, 17, pp. 460-469. https://doi.org/10.2307/3150499
- K.H. An, B.H. Lim, C.J. Kim (2000) An empirical study of the effect of measurement methods on the correlation between customer satisfaction and repurchase, Journal of Consumer Studies, 11(1), pp. 37-48.
- S.H. Hong (2000) The criteria for selecting appropriate fit indices in structural equation modeling and their rationales, The Korean Journal of Clinical Psychology, 19(1), pp. 161-177.
- J.C. Anderson, D.W. Gerbing (1998) Structural equation modeling in practice: a review and recommended two-step approach, Psychological Bulletin, 103(3), pp. 411-423.
- J.H. Yang (2013) A study on the impact of beauty service experience on consumer-brand relationship and brand loyalty - focusing on beauty shop brands, Journal of the Korea Service Management Society, 14(1), pp. 266.
피인용 문헌
- Study on Methodology for Effect Evaluation of Information Offering to Rail passengers - Focusing on the Gate Metering Case Study considering congested conditions at a platform - vol.14, pp.3, 2015, https://doi.org/10.12815/kits.2015.14.3.050