수산해양교육연구 (Journal of Fisheries and Marine Sciences Education)

  • 제25권5호
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  • Pages.1136-1147
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  • 2013
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  • 1229-8999(pISSN)
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  • 2288-2049(eISSN)
한국수산해양교육학회 (The Korean Society for Fisheries and Marine Sciences Education)
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항만의 서비스 역량이 재구매 의도에 미치는 영향에 관한 연구

A Study on the Effects of Service Capability on Repurchase Intention of Port

  • 투고 : 2013.09.17
  • 심사 : 2013.10.04
  • 발행 : 2013.10.31
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초록

In recent years, as the operations of the ports are privatized, the operators in the ports are competing in order to host more customers. Under such circumferences, it is preferred that the operators set plans to provide the customized services to the customers by precisely recognizing and analyzing the needs of the customers for the bright futures of the ports rather than to host the customers by just lowering the freights. The present studies aimed to analyze on how the service capabilities of the ports affect the customer's trust, the customer's satisfaction and the repurchase intention have extracted the variables and the measurement items from a lot of the preceding studies conducted on the other industries, part of which were modified depending on the views from the ports and the statuses of the ports, so the measurements were conducted.

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피인용 문헌

  1. The Effects of Service Quality of Ship Management Company on Customer Satisfaction and Customer Loyalty vol.28, pp.5, 2016, https://doi.org/10.13000/JFMSE.2016.28.5.1378
  2. A Study on the Effect of the Organizational Climate of Container Terminal on the Job Satisfaction and Customer Orientation vol.30, pp.5, 2018, https://doi.org/10.13000/JFMSE.2018.10.30.5.1782