Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Relationship among Leader-member exchange(LMX), Burnout and Career Turnover Intention in Social Workers using SEM

SEM을 이용한 사회복지사의 리더-구성원 교환관계와 소진 및 경력변경의도의 관계

  • Kang, Jongsoo (Department of Social Welfare, Kangwon National University)
  • 강종수 (강원대학교 사회복지학과)
  • Received : 2013.01.02
  • Accepted : 2013.08.07
  • Published : 2013.08.31
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Abstract

The purpose of this study was to examine the effects of LMX on the burnout and career turnover intention of social worker. For the research, burnout was consisted of emotional exhaustion (EE), depersonalization (DP) and diminished personal accomplishment (PA) by Maslach and Jackson's MBI. This study was analyzed 342 social workers in private social welfare organizations by survey. The results of this study were summarized as follows: The level of LMX perceived by social workers was a higher than medium. LMX was negatively related to the burnout and career turnover intention. LMX had a negative influence on the burnout and career turnover intention. Especially, EE and DP had a positive effect on the career turnover intention. This study finally discussed theoretical implications for future study and practical implications for LMX strategies on the results.

본 연구는 상사-부하관계가 사회복지시설의 종사자인 사회복지사의 소진과 경력변경의도에 미치는 영향을 살펴본 것으로, 민간 사회복지시설의 사회복지사 342명의 구조화된 설문자료를 분석하였다. 이를 위해 소진은 정서적 고갈(EE), 비인간화(DP), 성취감 감소(PA)로 구성된 Maslach와 Jackson의 MBI를 사용하였다. 구조방정식을 이용한 연구 결과, 사회복지사들이 인식한 LMX 수준은 5점 척도의 평균값 이상으로 나타났다. 또한 LMX는 소진과 경력변경 의도에 부(-)적 영향을 미치고, 특히 소진의 구성요소 중 정서적 고갈과 비인간화는 경력변경의도에 정(+)의 영향을 미치는 것으로 나타났다. 이러한 결과를 바탕으로 사회복지조직에서 활용할 수 있는 LMX 전략에 관한 실천적 함의를 논의하였다.

Keywords

References

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