Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
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A Study upon Online Measurement techniques of Corporate Reputation

기업의 디지털 평판 측정 기법 연구

  • Kim, Seung-Hee (Graduate School of Public Policy and Information Technology, Seoul National University of Science and Technology) ;
  • Kim, Woo-Je (School of Global Convergence of Industrial Engineering, Seoul National University of Science and Technology) ;
  • Lee, Kwang-Seok (School of Digital Cultural policy, Seoul National University of Science and Technology)
  • 김승희 (서울과학기술대학교 IT정책전문대학원 산업정보시스템전공, 한국토지주택공사 경영정보처) ;
  • 김우제 (서울과학기술대학교 기술경영융합대학 글로벌융합산업공학과) ;
  • 이광석 (서울과학기술대학교 디지털문화정책학과)
  • Received : 2013.07.05
  • Accepted : 2013.08.19
  • Published : 2013.09.30
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Abstract

Although a series of studies shows the fact that a company's reputation could affect its sales rate and stock price, due to the increased use of SNS, the research related to the online measurement method for the corporate reputation has been relatively insufficient. This study explores a design for a method to quantify the corporate reputation value by reconstructing the discussions in literature review. Concretely, this study divides the corporate reputation value into the corporate identity information and the corporate awareness information, which includes the following five sub-categories: (1) the quality of product and service; (2) the employment environment; (3) the corporate vision; (4) the social responsibility; and (5) the business achievement. Additionally, for the corporate identity assessment, this study considers the following six factors: (1) Agreeableness (Goodness), (2)Capability (Ability), (3)Enterprise (Rise), (4)Chic (Class), (5) Ruthlessness (Authority), and (6)Informality. Based on these categories and factors, this study develops a technique quantifying the corporate reputation value by selecting 'word items' for the reputation search, and after conducting a frequency analysis in a survey. Also, to verify the result, this study exemplifies the reputation of three SI companies in Korea which could be utilized by using the commercialized reputation service. This study firstly attempts the corporate reputation measurement by classifying the identity and the awareness (corporate image and communication) upon a company in detail and enables its real applicabilities by proposing a formula to measure the reputation scores which can be utilized by verified word items from a frequency analysis.

SNS의 증가로 기업의 평판이 영업과 주가에 영향을 미치고 있다는 다양한 연구가 발표되고 있으나, 디지털 상에서 기업 평판 측정 방법과 관련한 연구는 상대적으로 미흡하다. 본 연구는 사전 연구 집대성을 통해 기업의 디지털 평판 정보를 기업 정체성 정보와 기업 인지 정보로 구분하고, 정체성 평가를 위해 (1)제품 및 서비스 질 (2)고용환경 (3)기업 비전 (4)사회적 책임 (5)경영 성과 5개 항목을, 인지 평가를 위해 (1)호감(선(善)) (2)능력(능(能)) (3)진취성(흥(興)) (4)세련(격(格)) (5)무정함(권(權)) (6)비공식성 6개 항목으로 구분하여 평판 검색용 워드 아이템(Word Item)을 추출하고 설문을 통해 빈도 분석을 실시하여 기업의 평판 측정값을 계량화 하는 방법을 고안하였다. 또한 이의 검증을 위하여 상용 평판 서비스를 활용하여 국내 SI 3사의 평판을 측정하였다. 본 연구는 기업의 정체성과 인지(이미지나 소통)를 세분화하여 기업의 평판 측정을 시도한 최초의 연구이며, 빈도 분석을 통해 검증된 워드 아이템을 활용하여 평판 점수로 측정하는 산식을 제안함으로써 업무 적용성을 높였다는데 그 의의가 있다.

Keywords

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