인터넷정보학회논문지 (Journal of Internet Computing and Services)

  • 제14권4호
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  • Pages.63-72
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  • 2013
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  • 1598-0170(pISSN)
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  • 2287-1136(eISSN)
한국인터넷정보학회 (Korean Society for Internet Information)
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BPM 기반의 업무-수행자 대응분석 기법

A BPM Activity-Performer Correspondence Analysis Method

  • Ahn, Hyun (Department of Computer Science, Kyonggi University) ;
  • Park, Chungun (Department of Mathematics, Kyonggi University) ;
  • Kim, Kwanghoon (Department of Computer Science, Kyonggi University)
  • 투고 : 2013.05.16
  • 심사 : 2013.07.27
  • 발행 : 2013.08.31
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초록

비즈니스 프로세스 인텔리전스(BPI)는 지식의 발견 및 분석 분야의 새로운 기술로서, BPM 기반 조직에 관련된 지식을 발견하고 이를 분석하기 위한 기술들을 말한다. BPI를 통해, 프로세스 기반 조직의 지식을 제어, 모니터링, 예측, 최적화할 수 있게 되는데, 본 논문에서는 특정 비즈니스 프로세스 모델에 참여하는 수행자들과 업무들간의 소속 관계를 나타내는 BPM 업무-수행자 소속성 네트워크 지식에 초점을 맞춘다. 즉, 본 논문에서는 BPM 업무-수행자 소속성 네트워크 지식을 위한 통계 분석 기법을 제안하며, 이를 업무-수행자 대응 분석 기법이라 정의한다. 제안하는 대응 분석 기법의 과정은 이분 행렬을 생성하고, 이에 대한 대응 분석 결과를 가시화하는 과정으로 구성되며, 이를 통해 비즈니스 프로세스 모델 또는 비즈니스 프로세스 패키지에 소속되는 수행자 그룹과 업무 그룹간의 연관 관계를 분석할 수 있다. 결론적으로, 제안하는 업무-수행자 대응 분석 기법을 통해 BPM 기반 조직을 위한 비즈니스 프로세스 모델 또는 비즈니스 프로세스 패키지의 계획 및 설계 과정에서, 업무와 수행자간의 연관 관계를 고려하여, 인적 자원 할당의 효과성과 효율성을 제고할 것이라 기대된다.

Business Process Intelligence (BPI) is one of the emerging technologies in the knowledge discovery and analysis area. BPI deals with a series of techniques from discovering knowledge to analyzing the discovered knowledge in BPM-supported organizations. By means of the BPI technology, we are able to provide the full functionality of control, monitoring, prediction, and optimization of process-supported organizational knowledge. Particularly, we focus on the focal organizational knowledge, which is so-called the BPM activity-performer affiliation networking knowledge that represents the affiliated relationships between performers and activities in enacting a specific business process model. That is, in this paper we devise a statistical analysis method to be applied to the BPM activity-performer affiliation networking knowledge, and dubbed it the activity-performer correspondence analysis method. The devised method consists of a series of pipelined phases from the generation of a bipartite matrix to the visualization of the analysis result, and through the method we are eventually able to analyze the degree of correspondences between a group of performers and a group of activities involved in a business process model or a package of business process models. Conclusively, we strongly expect the effectiveness and efficiency of the human resources allotments, and the improvement of the correlational degree between business activities and performers, in planning and designing business process models and packages for the BPM-supported organization, through the activity-performer correspondence analysis method.

키워드

과제정보

연구 과제 주관 기관 : 중소기업청

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