Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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Technostress Creators and Its Influence on Employees in Organizations

조직구성원들의 테크노스트레스 형성과 영향에 관한 연구

  • 박종필 (연세대학교 경영연구소) ;
  • 최영은 (연세대학교 경영연구소)
  • Received : 2013.04.26
  • Accepted : 2013.06.03
  • Published : 2013.06.30
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Abstract

Despite the growing interest in technostress phenomenon of employees in organizations, few guidelines exist about how mangers can effectively control their technostress. Accordingly, scholars should pay greater attention to how firms can successfully manage employees' technostress. This study conceptually developed and tested a research model for understanding the influence of technostress on psychological and behavioral strains. In addition, we tested technical support provision as a moderator. We obtained 107 samples through a survey questionnaire, and data were analyzed based on structural equation modeling (SEM). As a result, it was empirically demonstrated technostress decreases job satisfaction and individual productivity. We also found that technical support provision have moderating effects on the relationship of technostress and job satisfaction/individual productivity.

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References

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