Journal of Korean Academy of Fundamentals of Nursing (기본간호학회지)

Korean Academy of Fundamentals of Nursing (기본간호학회)
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Influence of Communication Competence and Burnout on Nursing Performance of Intensive Care Units Nurses

중환자실 간호사의 의사소통 능력, 소진이 간호업무성과에 미치는 영향

  • Son, Youn-Jung (Department of Nursing, College of Medicine, Soonchunhyang University) ;
  • Lee, Youn A (Intensive Care Unit, Soonchunhyang University Cheonan Hospital) ;
  • Sim, Kyoung Nan (Intensive Care Unit, Soonchunhyang University Cheonan Hospital) ;
  • Kong, Seong Sook (Department of Nursing, College of Medicine, Soonchunhyang University) ;
  • Park, Young-Su (College of Nursing, Yonsei University)
  • 손연정 (순천향대학교 의과대학 간호학과) ;
  • 이연아 (순천향대학교 천안병원 중환자실) ;
  • 심경란 (순천향대학교 천안병원 중환자실) ;
  • 공성숙 (순천향대학교 의과대학 간호학과) ;
  • 박영수 (연세대학교 간호대학)
  • Received : 2013.06.13
  • Accepted : 2013.08.26
  • Published : 2013.08.31
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Abstract

Purpose: The purpose of this study was to investigate the influence of communication competence and burnout on nursing performance in intensive care units (ICU). Method: The participants were 209 nurses from four university hospitals. Measurements included a socio-demographic and job related survey, communication competence inventory, the Maslach burnout inventory and a nursing performance scale. Data were collected from February 6 to 24, 2012, with a self-report questionnaire. The statistical analyses were performed with SPSS 18.0 software. Results: The mean scores for communication competence, burnout and nursing performance were 50.49, 84.72, and 62.18, respectively. Communication competence (r=.44, p<.001) and burn out (r=-.32, p<.001) were significantly correlated with nursing performance. In the multiple linear regression, factors influencing nursing performance were communication competence, age and burnout. These variables explained about 46% of the total variance of nursing performance. Communication competence (${\beta}$=.34, p<.001) was the most influential factor. Conclusion: Nurses' poor communication skills and burnout can influence the occurrences of medical errors in ICU nursing performance. The results suggest that good communication and burnout resolution skills programs should be implemented to improve nursing performance efficiency.

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References

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