DOI QR코드

DOI QR Code

Development of Activity Pattern Analysis and its Application to the Health Check-up Service Organization

활동패턴분석방법론의 개발과 적용 : 종합건강검진서비스 적용사례를 중심으로

  • Received : 2013.04.19
  • Accepted : 2013.07.19
  • Published : 2013.08.31

Abstract

Activity Pattern Analysis(APA) is the methodology to Design the functions of information systems, to Estimate the monetary value of IS based on Activity Based Costing, to Acquire feasibility of IT Project. This study shows APA case in Health Check-up Service Organization (G-Center) and the Utility of APA. G-Center had acquired Five Outcomes through APA: (1) IT Strategy, (2) IT Project Goals, (3) Transformed Business Process, (4) Functional Blueprint of Information Systems, (5) IT Project budget and its feasibility. APA consists of three analysis processes; Activity Separation, Activity Rearrangement, Activity Costing. APA is flexible in determinating the range and the time of analysis, and is able to expand the Actors(as analysis objects) based on the purpose of analysis by researcher. Eventually APA can be used to do internal IT Management effectively.

본 연구는 정보시스템 기능 설계와 활동원가기준 예산, 그리고 IT 프로젝트 타당성을 확보하기 위해 개발된 활동패턴분석방법론을 소개하고, 2010년 종합건강검진센터에 적용한 사례를 통해 활동패턴분석의 유용성을 제시하였다. 활동패턴분석은 분석대상 범위 내 행위자들의 활동 분리, 활동 조정, 활동가치산출을 핵심 논리로 하며, 자원기반이론과 행위자 네트워크 이론을 중심 이론으로 한다. 본 연구에서 제시한 G검진센터는 활동패턴분석 진단을 통해 (1) IT 전략, (2) IT구축 목표, (3) 새로운 비즈니스 프로세스, (4) 정보시스템 설계도(기능 명세), (5) 정보시스템 구축 예산 및 타당성을 확보하였다. 활동패턴분석은 분석범위와 분석시기 결정이 유연하며, 분석대상을 분석목적에 적합하도록 확장할 수 있다는 점에서 유용하다. 궁극적으로는 정보시스템 도입 조직의 IS자원 관리능력의 내부화를 위한 방법론으로 활용될 수 있다.

Keywords

References

  1. Ball, L. and Harris, R., "SMIS member: A membership analysis," MIS Quarterly, Vol. 6, No. 1, pp. 19-38, 1982. https://doi.org/10.2307/248752
  2. Barney, J. B., Gaining and Sustaining Competitive Advantage, Addison-Wesley, 1997.
  3. Barringer, Bruce R., Harrison, Jeffrey S., "Walking a Tightrope : Creating Value through Inter-Organizational Relationships," Journal of Management, Vol. 26, No. 3, pp. 367-403, 2000. https://doi.org/10.1177/014920630002600302
  4. Barua, A., Kriebel, C. H., and Mukhopadhyay, T., "Information Technology and Business Value : An Analytic and Empirical Investigation," Information Systems Research, Vol. 6, No. 1, pp. 3-23, 1995. https://doi.org/10.1287/isre.6.1.3
  5. Bashein, B. J., Markus, M. L., and Riley, P., "Precondition for BPR Success and How to Prevent Failures," Information Systems Management, Vol. 1, No. 2, pp. 7-13, 1994.
  6. Bharadwaj, A. S., "A Resource based perspective on Information Technology Capability and firm Performance : An empirical Investigation," MIS Quarterly, Vol. 24, No. 1, pp. 169-196, 2000. https://doi.org/10.2307/3250983
  7. Boulton, R., Libert, B., and Samak, S., Cracking The Value Code. How Successful Businesses are Creating Wealth in The New Economy, Harper Collins, NY, 2000.
  8. Brancheau, J. C. and Wetherbe, J. C., "Key Issues in Information Systems Management," MIS Quarterly, pp. 23-45, 1987.
  9. Brennan, S., "The Biggest Computer Programme In The World Ever! How's It Going?," Journal of Information Technology, Vol. 22, pp. 202-211, 2007. https://doi.org/10.1057/palgrave.jit.2000104
  10. Brynjolfsson, E., "The Productivity Paradox of Information Technology," Communications of the ACM, Vol. 36, No. 12, pp. 67-77, 1993. https://doi.org/10.1145/153571.163272
  11. Center for Information Technology Leadership, New Findings Show That Investment In Standardized Healthcare Information Exchange Would Deliver $87 Billion In Annual Healthcare Savings, CITL, Boston, 2004.
  12. Clegg, C. and Shepherd, C., "The Biggest Computer Programme In The World Ever! : Time For A Change In Mindset?," Journal of Information Technology, Vol. 22, pp. 212-221, 2007. https://doi.org/10.1057/palgrave.jit.2000103
  13. Currie, W. L. and Guah, M. W., "Conflicting Institutional Logics : A National Programme for IT In The Organizational Field of Healthcare," Journal of Information Technology, Vol. 22, pp. 235-247, 2007. https://doi.org/10.1057/palgrave.jit.2000102
  14. David, P. A., "The Dynamo and The Computer : An Historical Perspective on The Modern Productivity Paradox," American Economic Review, Vol. 80, No. 2, pp. 355-361, 1990.
  15. Dickson, G. W., Leitheiser, R. L., Wetherbe, J. C., and Nechis, M. C., "Key Information Systems Issues for The 1980s," MIS Quarterly, Vol. 8, No. 3, pp. 135-159, 1984. https://doi.org/10.2307/248662
  16. Dos Santos, B. and Sussman, L., "Improving The Return on IT investment : The Productivity Paradox," International Journal of Information Management, Vol. 20, No. 6, pp. 429-440, 2000. https://doi.org/10.1016/S0268-4012(00)00037-2
  17. Eason, K., "Local Sociotechnical System Development In The NHS National Programme for Information Technology," Journal of Information Technology, Vol. 22, pp. 257-264, 2007. https://doi.org/10.1057/palgrave.jit.2000101
  18. Elieen Peacock, Mohan Tanniru, "Activitybased Justification of IT Investments," Information and Management, Vol. 42, pp. 415-424, 2005. https://doi.org/10.1016/j.im.2003.12.015
  19. Goodman, C., "Savings in Electronic Medical Records Systems? Do It For The Quality," Health Affairs, Vol. 24, No. 5, pp. 1124-1126, 2005. https://doi.org/10.1377/hlthaff.24.5.1124
  20. Grover, V. and Kettinger, W. J., Business Process Change : A reflective View of Theory, Practice, and Implications, In R. W. Zmud(ed.), Framing the Domains of IT Management, Cincinnati : Pinnaflex Educational Resources, pp. 147-172, 2000.
  21. Hackbarth, G. and Milgate, K., "Using Quality Incentives To Drive Physician Adoption of Health Information Technology," Health Affairs, Vol. 24, No. 5, pp. 1147-1149, 2005. https://doi.org/10.1377/hlthaff.24.5.1147
  22. Hamilton, S. J. and Chervany, N. L., "Evaluating Information Systems Effectiveness Part 1 : Comparing Evaluation Approaches," MIS Quarterly, Vol. 5, No. 3, pp. 55-69, 1981. https://doi.org/10.2307/249291
  23. Hammer, M. and Stanton, S. The Reengineering Revolution. New York : Harper Collins, 1995.
  24. Hanseth, O. and Monteiro, E., "Inscribing Behavior in Information Infrastructure Standards," Accounting, Management and Information Technology, Vol. 7, No. 4, pp. 183-211, 1997. https://doi.org/10.1016/S0959-8022(97)00008-8
  25. Hanseth, O., Aanestad, M., and Berg, M., "Guest Editors' Introduction : Actor- Network Theory and Information Systems : What's So Special?," Information Technology and People, Vol. 17, No. 2, pp. 116-123, 2004. https://doi.org/10.1108/09593840410542466
  26. Hillestad, R., Bigelow, J., Bower, A., Girosi, F., Meili, R., Scoville, R., and Taylor R., "Can Electronic Medical Record Systems Transform Health Care? Potential Health Benefits, Savings, and Costs," Health Affairs, Vol. 24, No. 5, pp. 1103-1117, 2005. https://doi.org/10.1377/hlthaff.24.5.1103
  27. Himmelstein, D. U. and Woolhandler, S., "Hope and Hype : Predicting The Impact of Electronic Medical Records," Health Affairs, Vol. 24, No. 5, pp. 1121-1123, 2005. https://doi.org/10.1377/hlthaff.24.5.1121
  28. Iglehart, J. K., "Pursuing Health IT : The Delicate Dance of Government and The Market," Health Affairs, Vol. 24, No. 5, pp. 1100-1101, 2005. https://doi.org/10.1377/hlthaff.24.5.1100
  29. Kauffman, R. J. and Kriebel, C. H., Modeling and Measuring the Business Value of Information Technologies. Measuring the Business Value of IT, ICIT Press, Washington DC, 1988.
  30. Kleinke, J. D., "Dot-Gov : Market Failure and The Creation of a National Health Information Technology System," Health Affairs, Vol. 24, No. 5, pp. 1246-1262, 2005. https://doi.org/10.1377/hlthaff.24.5.1246
  31. Manganelli, R. L. and Klein, M. M. The Reengineering Handbook : A step by Step Guide to Business Transformation, New York : AMACOM, 1994.
  32. Mata, F., Fuerst, W., and Barney, J., "Information Technology and Sustained Competitive Advantage : A Resourcebased Analysis," MIS Quarterly, Vol. 19, No. 4, pp. 487-505, 1995. https://doi.org/10.2307/249630
  33. Medicare Payment Advisory Commission, Report to The Congress : New Approaches In Medicare, MedPAC, Washington, 2004.
  34. Medicare Payment Advisory Commission, Report to the Congress : Physicianowned Specialty Hospitals, MedPAC, Washington, 2005.
  35. Melville, N., Kraemer, K., and Gurbaxani, V., "Review : Information Technology and Organizational Performance : An Integrative Model of IT Business Value," MIS Quarterly, Vol. 28, No. 2, pp. 283- 322, 2004. https://doi.org/10.2307/25148636
  36. Middleton, B., "Achieving U.S. Health Information Technology Adoption : The Need for a Third Hand," Health Affairs, Vol. 24, No. 5, pp. 1269-1272, 2005. https://doi.org/10.1377/hlthaff.24.5.1269
  37. Mitev, N., "Toward Social Constructivist Understanding of IS Success and Failure : Introducing A New Computerized Reservation System," Proceedings of the Twenty-First International Conference on Information Systems, Atalnta : Association for Information Systems, pp. 84-93, 2000.
  38. Orlikowski, W. J., "Using Technology and Constituting Structures : A Practice Lens for Studying Technology In Organizations," Organization Science, Vol. 11, No. 4, pp. 404-428, 2000. https://doi.org/10.1287/orsc.11.4.404.14600
  39. RAND, Extrapolating Evidence of Health Information Technology Savings and Costs, 2005.
  40. Ross, J. W., Beath, C. M., Godhue, D. L., "Develop Long-term Competitiveness through IT Assets," Sloan Management Review, Vol. 38, No. 1, pp. 3-24, 1996.
  41. Sarker, S., Sarker, S., and Sidorova, A., "Understanding Business Process Change Failure : An Actor Network Perspective," Journal of Management Information Systems, Vol. 23, No. 1, pp. 51-86, 2006. https://doi.org/10.2753/MIS0742-1222230102
  42. Sarker, S. and Lee. A. S., "IT Enabled Organizational Transformation : A Case Study of BPR Failure at TELECO," Journal of information Systems, Vol. 8, No. 1, pp. 83-103, 1999.
  43. Sarker, S. and Lee, A. S., "Using a Positivist Case Research Methodology to Test Three Competing Theories-in-Use of Business Process Redesign, Journal of AIS, Vol. 2, No. 7, pp. 1-72, 2002.
  44. Sarker, S. and Lee, A. S., "Using a Case Study to Test the Role of Three Key Social Enablers in ERP Implementation," Information and Management, Vol. 40, No. 8, pp. 813-829, 2003. https://doi.org/10.1016/S0378-7206(02)00103-9
  45. Shortliffe, E. H., "Strategic Action In Health Information Technology : Why The Obvious Has Taken So Long," Health Affairs, Vol. 24, No. 5, pp. 1222-1233, 2005. https://doi.org/10.1377/hlthaff.24.5.1222
  46. Stanforth, C., "Using Actor-Network Theory to Analyze e-Government Implementing in Developing Countries," Information Technologies and International Development, Vol. 3, No. 3, pp. 35-60, 2006.
  47. Tillquist, J., "Rules of the game : Constructing norms of influence, subordination and constraint in IT Planning," Information and Organization, Vol. 12, No. 1, pp. 39-70, 2002. https://doi.org/10.1016/S1471-7727(01)00014-8
  48. Tillquist, J., King, J. L., and Woo, C., "A Representational Scheme for Analyzing Information Technology and Organizational Dependency," MIS Quarterly, Vol. 26, No. 2, pp. 91-118, 2002. https://doi.org/10.2307/4132322
  49. Tillquist, J. and Rodgers, W., "Using Asset Specificity and Asset Scope to Measure the Value of IT," Communications of the ACM, Vol. 48, No. 1, pp. 75-80, 2005.
  50. Wade, M. and Hulland, J., "Review : The Resource-Based View and Information Systems Research : Review, Extension, and Suggestions for Future Research," MIS Quarterly, Vol. 28, No. 1, pp. 107-142, 2004. https://doi.org/10.2307/25148626
  51. Walsham, G., "Actor-Network Theory and IS Research : Current Status and Future Prospects," In A. S. Lee, J. Liebenau, and J. I. DeGross(eds.) Information Systems and Qualitative Research, Chapman and Hall, pp. 466-480, 1997.
  52. Walsham, G. and Sahay, S., "GIS for District-Level Administration in India : Problems and Opportunities," MIS Quarterly, Vol. 23, No. 1, pp. 39-66, 1999. https://doi.org/10.2307/249409
  53. Wilcocks, L., Reynolds, P., and Feeny, D., "Evolving IS Capability to Leverage the External IT Services Market," MIS Quarterly Executive, Vol. 6, No. 3, pp. 127-145, 2007.