Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
권호 표지
DOI QR코드

DOI QR Code

Wiki-Based Expert Knowledge Collaboration Effects on Performance of Project Members

위키방식의 전문지식 협력이 프로젝트 구성원의 성과에 미치는 효과

  • 김희영 (한국외국어대학교 경영학과, SK C&C 역량혁신본부 프로젝트기술지원팀) ;
  • 강성배 (동국대학교 아시아연구원) ;
  • 이주헌 (한국외국어대학교 글로벌경영대학)
  • Received : 2013.01.26
  • Accepted : 2013.03.14
  • Published : 2013.03.31
Download PDF
⟨ Previous Next ⟩

Abstract

The advent of Web2.0 has believed to be the solution against many barriers in information sharing, especially wiki. Information sharing and collaboration are realized voluntarily and unselfishly with wiki. The purpose of this paper is to analyze the benefits and challenges of using wiki as a project management method in an IT/IS project. Wiki-based project management could provide project managers and members with expert knowledge collaboration for better project results. In the research model, we used TMS(Transactive Memory System) theory to define the relation of collaboration and performance of project members. Based on a survey among project members, the interactions between wiki characteristics and performance are examined in an IS project environment. Using Smart PLS 2.0, the data was analyzed to define the interactions by the structural equation modeling. From the empirical data, the mediated effect of expert knowledge collaboration is supported. We also derive the implications of wiki-based method. It is expected to bring new possibilities of Project management performance.

Keywords

References

  1. 고미현, 권순동, "인터넷 커뮤니티에서 사용자 참여가 밀착도와 지속적 이용의도에 미치는 영향", 경영정보학연구, 제18권, 제2호(2008), pp.41-72.
  2. 김은홍, 김화영, "SI 프로젝트에 있어서 프로젝트 관리자의 역량과 리더십 유형이 프로젝트 성과와 고객만족에 미치는 영향", 한국경영과학회지, 제31권, 제4호(2006), pp.157-179.
  3. 매일경제, "공유에 그쳐선 안돼 ... 활용해서 성과 내라", 2010.
  4. 문용은, "IS 개발 프로젝트 관리자의 지식과 기술 그리고 경력개발경로", Information Systems Review, 제4권, 제2호(2002), pp.343-359.
  5. 박희진, "팀 구성원들의 교류기억과 팀 멘탈모델의 관계:팀 학습 행동의 매개를 중심으로", 한국산업 및 조직심리학회지, 제22권, 제4권(2009), pp.597-623.
  6. 서현식, 송인국, "프로젝트 관리자의 리더십이 프로젝트 성과에 미치는 영향", 경영사학, 제26권, 제3호(2011), pp.431-462.
  7. 송상엽, 신호철, "건설 프로젝트에서 커뮤니케이션 행위가 프로젝트 성과에 미치는 순차적 영향", 경영사학, 제25권, 제1호(2010), pp.119-141.
  8. 신경식, 서아영, "가상 팀의 교류활성기억 시스템과 팀 성과의 관계:가상 팀 속성을 선행요인으로", 한국전자거래학회지, 제15권, 제2호(2010), pp.137-166.
  9. 이슬기, 이형락, 유정호, "PMIS의 품질이 프로젝트관리의 성공에 미치는 영향 분석", 한국건축시공학회지, 제10권(2010), pp.117-126. https://doi.org/10.5345/JKIC.2010.12.6.117
  10. 임희정, 강혜련, "신제품 개발 팀의 효과성:팀 분산기억(Transactitive Memory Systems)의 역할", 조직과 인사관리연구, 제30권, 제1호(2006), pp.31-58
  11. 장성봉, 곽기영, "IT프로젝트 위험관리요인이 프로젝트 성과에 미치는 영향", 한국경영과학회지, 제28권, 제2호(2011), pp.31-51.
  12. 홍사능, "대규모 프로젝트의 위험요인과 위험관리에 관한 사례연구", 정보시스템연구, 제19권, 제1호(2010), pp.97-116.
  13. Anderson, E., "The Salesperson as Outside Agent or Employee:A Transaction Cost Analysis", Marketing Science, Vol.4, No.3 (1985), pp.234-254. https://doi.org/10.1287/mksc.4.3.234
  14. Anderson, E. and B. Weitz, "Determinants of Continuity in Conventional Industrial Channel Dyads", Marketing Science, Vol.8(1989), pp.310-323. https://doi.org/10.1287/mksc.8.4.310
  15. Baccarini, D., "The Logical Framework Method for Defining Project Success", Project Management Journal, Vol.30, No.4(1999), pp.25-32.
  16. Bakker, K. D., A. Boonstra, and H. Wortmann, "Does Risk Management contribute to IT Project Success? A meta-analysis of Empirical Evidence", International Journal of Project Management, Vol.28, No.5(2010), pp.493-503. https://doi.org/10.1016/j.ijproman.2009.07.002
  17. Bassellier, G., B. H. Reich, and I. Benbasat, "Information Technology Competence of Business Managers:A Definition and Research Model", Journal of Management Information Systems, Vol.17, No.4(2001), pp. 159-182. https://doi.org/10.1080/07421222.2001.11045660
  18. Caniels, M. C. J. and R. J. J. M. Bakens, "The Effects of Project Management Information Systems on Decision Making in a Multi Project Environment", International Journal of Project Management, Vol.30, No.2(2012), pp.162-175. https://doi.org/10.1016/j.ijproman.2011.05.005
  19. Chin, W. W., "Issues and Opinion on Structural Equation Modeling", MIS Quarterly, Vol.22, No.1(1998), pp.7-16.
  20. Choi, S. Y., H. Lee, and Y. Yoo, "The Impact of Information Technology and Transactive Memory Systems on Knowledge Sharing, Application, and Team Performance:A Field Study", MIS Quarterly, Vol.34, No.4(2010), pp.855-870. https://doi.org/10.2307/25750708
  21. Delone, W. and E. Mclean, "Information Systems Success:the Quest for the Dependent Variable", Information Systems Research, Vol.3, No.3(1989), pp.319-339.
  22. Delone, W. and E. Mclean, "The DeLone and McLean Model of Information Systems Success:a Ten-year Update", Journal of Management Information Systems, Vol.19, No.4(2003), pp.9-30. https://doi.org/10.1080/07421222.2003.11045748
  23. Fornell, C. and D. F. Larcker, "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, Vol.18, No.1 (1981), pp.39-50. https://doi.org/10.2307/3151312
  24. Gefen, D. and D. Straub, "A Practical Guide to Factorial Validity Using PLS-Graph: Tutorial and Annotated Example", Communication of the Association for Information Systems, Vol.16(2005), pp.91-109.
  25. Gefen, D., D. W. Straub, and M. C. Boudreau, "Structural Equation Modeling and Regression:Guidelines for Research Practice", Communications of the Association for Information Systems, Vol.4, No.7(2000), pp.2-79.
  26. Grace, T. P. L., "Wiki as a Knowledge Management Tool", Journal of Knowledge Management, Vol.13, No.4(2009), pp.64-74. https://doi.org/10.1108/13673270910971833
  27. Hsu, J. S., S. Shih, J. C. Chiang, and J. Y. Liu, "The impact of Transactive Memory Systems on IS Development Teams' Coordination, Communication, and Performance", International Journal of Project Management, Vol.30, No.3(2012), pp.329-340. https://doi.org/10.1016/j.ijproman.2011.08.003
  28. Huber, G. and C. Daft., The Information Environment of Organizations, Handbook of Organizational Communication, Newbury, CA:Sage Publications, 1987.
  29. Laudon, K. C. and J. P. Laudon, Management Information Systems Managing the Digital Firm, Pearson, 2012.
  30. Lee, M. and Y. Lan, "From Web 2.0 to Conversational Knowledge Management:Towards Collaborative Intelligence", Journal of Entrepreneurship Research, Vol.2, No.2 (2007), pp.47-62.
  31. McFedries, P., "It's a Wiki, Wiki World", IEEE Spectrum, Vol.11, No.2(2008), pp.28-33.
  32. Mohr, J. and R. Spekman, "Characteristics of Partnership Success:Partnership Attribute, Communication Behavior and Conflict Resolution Technique", Strategic Management Journal, Vol.15, No.2(1994), pp.135-132. https://doi.org/10.1002/smj.4250150205
  33. Ortega, B. H., J. J. Martinez, and M. J. Martin De Hoyos, "Analysis of the Moderating Effect of Industry on Online Behavior", Online Information Review, Vol.30, No.6(2006), pp.681-698. https://doi.org/10.1108/14684520610716162
  34. PMI, PMBOK Guide, 4thEdition, 2008.
  35. Schuler, R. S., "A Role Perception Transactional Process Model for Organizational Communication Outcome Relationships", Organizational Behavior and Human Performance, Vol.23, No.2(1979), pp.268-291. https://doi.org/10.1016/0030-5073(79)90058-8
  36. Skinner, S. J., J. B. Gassenheimer, and S. W. Kelly, "Cooperation in Supplier-Dealer Relations", Journal of Retailing, Vol.68(1992), pp.174-193.
  37. Tapscott, D. and A. D. Williams, "The Wiki Workplace," Business Week, 2007.
  38. Trkman, M. and P. Trkman, "A Wiki as Intranet:a Critical Analysis Using the Delone and McLean Model", Online Information Review, Vol.33, No.6(2009), pp.1087-1102. https://doi.org/10.1108/14684520911011025
  39. Wagner, C. and A. Majchrzak, "Enabling Customer-centricity Using Wikis and the Wiki Way", Journal of Management Information Systems, Vol.23, No.3(2006-2007), pp.17-43. https://doi.org/10.2753/MIS0742-1222230302
  40. Wegner, D. M., "Transactive Memory:a Contemporary Analysis of the Group Mind", In:Mullen, B., Goethals, G. R.(Eds.), Theories of Group Behavior, Springer-Verlag, New York, (1987), pp.185-208.
  41. Wegner, D. M., "A Computer Network Model of Human Transactive Memory", Social Cognition, Vol.13, No.3(1995), pp.319-339. https://doi.org/10.1521/soco.1995.13.3.319