The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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The Study of Determinants of Hospital Organization Trust Leading to Trust in Hospital Worker's Organization Trust

병원 근로자의 조직신뢰에 영향을 미치는 조직신뢰 결정요인에 관한 연구

  • Hwang, Seul-Ki (Department of Health Administration, Yonsei University) ;
  • Ahn, Kyung-Mee (Medical Management Research Institute, Bestian Medical Group) ;
  • Chong, Hyun-Chong (Department of Health Services Administration, Yuhan College)
  • 황슬기 (연세대학교 보건행정학과) ;
  • 안경미 (베스티안병원 의료경영연구소) ;
  • 정현정 (유한대학교 보건행정학과)
  • Received : 2013.05.30
  • Accepted : 2013.06.10
  • Published : 2013.06.30
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Abstract

The purpose of this study is to investigate of determinants of hospital organization trust affecting to hospital worker's trust in organization. This study was measured levels of trust in organization of hospital workers and 5 determinants of organization trust, organizational fairness, consideration, morality, competence and responsibility toward a society. Levels of trust in organization of hospital workers and determinants of organization trust were assessed using a sample of 190 employees who work at 2 hospitals in Seoul, Kyunggi. Data were collected by self-administered questionnaires from november 22 to 29 in 2012 and analyzed SPSS 18 by using t-test, ANOVA and regression analysis. The results of this study indicate that organizational fairness, consideration and responsibility toward a society among 5 determinants were positively related to levels of trust in organization of hospital workers. Based on these findings, it can be defined that 5 determinants of hospital organization trust influences levels of trust in organization of hospital workers. The implications of this study are discussed and areas for future research are presented.

Keywords

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