The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Exploratory study on Structural Causal Relation of Market Orientation, Learning Orientation, and Organizational Performance in Social Welfare Organizations : Focused on Voucher Program Organizations

사회복지조직의 시장 지향성, 학습지향성, 조직성과의 구조적 인과관계 탐색 연구 : 바우처 사업을 수행하고 있는 조직을 중심으로

  • 권순애 (동명대학교 사회복지학과) ;
  • 김교정 (동명대학교 사회복지학과)
  • Received : 2013.05.13
  • Accepted : 2013.06.03
  • Published : 2013.06.28
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Abstract

In this paper, I tried to analyze objectively the structural relation among market directivity, study directivity, and achievement of organization which are intended to equip competitive power of social welfare organization on the social service market centrally formed by the voucher business. Data collection objectives is consist of 7 metropolitan cities social welfare organizations, performing voucher businesses of the Ministry of Health and Welfare, and data is secured from 203 institutions. Some basic technological statistics and regression analysis employing structural equation was used for analysing data. Analyzed result, the structural relation among market directivity and study directivity and organizational performance is appeared meaningfully according to the fact that goodness of fit coefficients is TLI = .86, CFI = .89, RMSEA = .02. With respect to achievement of organization, market directivity and study directivity are all confirmed as positively influenced. The results of analysis about whether market directivity and study directivity for achievement of organization is direct effect or indirect effect shows that market directivity and study directivity are all influenced both directly to organizational performance, and as parameter. By the results of this research, social welfare organizations performing voucher business are to have practical implication requiring organization learning needed collecting and sharing the relevant information and organizational response toward voucher social service market.

본 연구는 바우처 사업을 중심으로 형성된 사회서비스 시장에서 사회복지조직의 조직 경쟁력을 갖추기 위한 일환으로 시장지향성, 학습지향성, 조직 성과 간의 구조적 관계에 대한 실증적 분석을 시도하였다. 자료수집대상은 보건복지부 바우처 사업을 수행하고 있는 7대 광역시 사회복지조직이며, 자료는 총 203곳의 기관으로부터 확보되였다. 자료에 대한 분석은 기본적인 기술통계 및 구조방정식을 이용한 회귀분석을 실시하였다. 분석 결과, 시장지향성, 학습지향성, 조직성과 간의 구조적 관계는 측정모형에 대한 적합도 계수가 TLI = .92, CFI = .90, RMSEA = .02로, 유의미하게 나타났다. 조직성과에 대해서 시장지향성, 학습지향성 모두 긍정적인 영향을 미치는 것으로 확인되었다. 시장지향성과 학습지향성이 조직성과에 대해 직접효과 혹은 간접효과가 있는지 분석한 결과, 시장지향성과 학습지향성은 모두 조직성과에 직접적인 영향을 미치기도 하고, 부분매개변수로 작용하여 영향을 미치기도 하였다. 본 연구결과를 통해 바우처 사업을 수행하고 있는 사회복지조직들은 바우처 사회서비스 시장에 대한 관련 정보 수집 및 공유, 조직 대응에 필요한 조직학습이 필요하다는 실천적 함의를 가지게 되었다.

Keywords

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