한국전자거래학회지 (The Journal of Society for e-Business Studies)

  • 제18권1호
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  • Pages.129-146
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  • 2013
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  • 2288-3908(pISSN)
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  • 2765-3846(eISSN)
한국전자거래학회 (Society for e-Business Studies)
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전사적자원관리(ERP) 시스템의 조직 내 확산에 대한 저항요인 분석

An Analytical Study on the Influence of Resistance Factors in Adoption and Diffusion of Innovation as for Introducing ERP Systems into Universities

  • 김현정 (연세대학교 산학협력단) ;
  • 이영희 (한국방송통신전파진흥원) ;
  • 김문선 (중소기업기술정보진흥원 통계분석팀)
  • Kim, Hyeon-Jeong (Yonsei University, Industry-Academic Cooperation Foundation) ;
  • Kim, Young-Hee (Korea Communications Agency) ;
  • Kim, Moon-Sun (TIPA(Korea Technology and Information Promotion Agency), Statistical Analysis Team)
  • 투고 : 2012.11.14
  • 심사 : 2013.01.04
  • 발행 : 2013.02.28
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⟨ 이전 논문 다음 논문 ⟩

초록

본 논문은 ERP 효과를 조직성과로 전환하기 위해 혁신과정에서 발생하는 조직구성원들의 저항을 체계적으로 통제, 관리하는데 연구초점을 두고, 의무적 수용 상황에서 ERP 시스템의 조직 내 확산에서의 저항요인을 조사하고 검증하였다. 169개의 대학사례를 분석한 결과 ERP 시스템 이용에 대한 심리적 태도(두려움, 의심 등)가 저항행동 의도에 유의한 영향을 미치는 것을 밝혀냈다. 저항의 선행변수 중 업무처리의 상대적 이점, 시스템의 상대적 이점, 서비스 지원은 저항행동 의도에 직접적인 영향을 미치지 않는 것으로 나타났으나, 저항에 대한 심리적 태도에 부분적으로 영향을 미치는 것으로 분석되었다. 본 연구는 저항을 심리적 측면과 행동적 측면으로 구분하여 실증하였다는 점에서 기존 연구와 차별되며, 혁신의 수용과 확산 과정에서 나타날 수 있는 부정적 측면의 저항을 체계적으로 연구, 분석하였다는데 의의가 있다.

This paper focuses on the systematic approach to handle possible resistance by the members of an organization which adopts ERP system. We also analyze various factors that affect the members' receptivity to the new system. The analytic result from the data of 169 universities shows that emotional factors such as fear and doubt play a significant role, while other factors such as relative advantages of efficiency, relative advantages of system and technology support does not. This research demonstrates both the psychological and behavioral aspects of resistance to technology, and then provides a new perspective on the adoption and diffusion of technological innovation in an organization by systematically analyzing the possible negative consequences while the majority of existing research emphasizes on the rosy prospects of the innovation.

키워드

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