디지털융복합연구 (Journal of Digital Convergence)

한국디지털정책학회 (The Society of Digital Policy and Management)
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전략의 적합성 요인이 ITO 영향요인과 성과요인 간에 미치는 조절효과 - 공공기관 중심으로

Adjustment effect of the suitability factors of strategy between Information Technology Outsourcing(ITO)'s influence and outcome factors in Government offices

  • 투고 : 2013.10.06
  • 심사 : 2013.12.20
  • 발행 : 2013.12.28
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초록

본 연구는 조직의 전략과 IS 전략 간의 적합성 요인이 IT 아웃소싱에 미치는 영향요인과 도입성과 간의 조절적 역할을 공공기관을 중심으로 분석하였다. IT 아웃소싱에 미치는 영향 요인은 조직요인(정보시스템 성숙도, CEO의 지원), 거래요인(자산 특수성, 불확실성, 정보시스템의 사용정도), 위험요인(안전성(보안)의 위험, 비용의 증가위험, 자율성 상실의 위험)으로 설정하였고, 성과요인은 경제적 효과와 기술적 효과로 설정하였으며, 조직의 전략과 IS 전략 간의 적합성 요인을 조절변수로 설정하여 분석하였다. 분석 결과는 다음과 같다. 조직의 전략 및 IS 전략의 적합성 요인은 조직요인의 하위 변수인 정보시스템 성숙도, CEO의 지원, 거래 요인의 하위 변수인 불확실성, 정보시스템의 사용정도, 위험 요인의 하위 변수인 안전성(보안)의 위험, 비용의 증가 위험, 자율성 상실의 위험 요인들과 도입성과 간에 조절적인 역할을 하는 것으로 분석되었다. 따라서 조직에서 아웃소싱을 통하여 정보기술의 도입 성과를 높이기 위해서는 조직의 전략과 IS 전략이 잘 조화롭게 추진될 수 있어야 할 것이다. 그러나 적합성 요인이 자산 특수성 요인과 도입성과 간에서는 조절적인 역할을 하지 못하는 것으로 분석되었다.

This study analyzed that adjustment roles of the organization and Information System strategy suitability factors between influence and introduction outcome factors in the IT outsourcing in government offices. Influence factors of IT outsourcing are organization factor(information system maturity, CEO's support), trade factor(asset speciality, uncertainty, using degree of information system), risk factor(risk of security, risk of increase in cost, risk of losing autonomy). And outcome factors are set as economic effect and technology effect. We analyzed that organization and IS strategy suitability factors as moderator variables. Results are the followings. It was analyzed that organization and IS strategy suitability factors are in charge of adjusting role among information system maturity which is lower variable of organization factor, CEO's support, uncertainty of trade factor's lower variable, risk of security which is risk factor's lower variable, risk of increase in cost, loss of autonomy. Therefore, in order for organization to increase the outcome of information technology, organization strategy and IS strategy should be promoted in combined manner. However, it was analyzed that strategy suitability could not take the adjusting role between asset specialty and introduction outcome.

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