Journal of Korean Academy of Nursing (대한간호학회지)

Korean Society of Nursing Science (한국간호과학회)
권호 표지
DOI QR코드

DOI QR Code

Effects of Nurses' Mentoring on Turnover Intention: Focused on the Mediating Effects Role Stress and Burnout

간호사의 멘토링이 이직의도에 미치는 영향: 역할 스트레스와 소진의 매개효과 중심으로

  • Han, Sangsook (College of Nursing Science, East-West Nursing Research Institute, Kyung Hee University) ;
  • Kim, Ohsook (College of Nursing Science, Kyung Hee University) ;
  • Joo, Yunsu (College of Nursing Science, Kyung Hee University) ;
  • Choi, Eunduck (College of Nursing Science, Kyung Hee University) ;
  • Han, Jeongwon (College of Nursing Science, Kyung Hee University)
  • 한상숙 (경희대학교 간호과학대학.동서간호학 연구소) ;
  • 김오숙 (경희대학교 간호과학대학) ;
  • 주윤수 (경희대학교 간호과학대학) ;
  • 최은덕 (경희대학교 간호과학대학) ;
  • 한정원 (경희대학교 간호과학대학)
  • Received : 2013.03.11
  • Accepted : 2013.07.09
  • Published : 2013.10.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The purpose of this study was to investigate the casual relationship between nurses' mentoring and turnover intention and to verify the goodness of fit between a hypothetical model and actual data in order to suggest an adequate model. Methods: The survey was conducted with 434 nurses working in general hospitals in Seoul. Data were collected during February 2013, and analyzed with SPSS Windows 18.0 and AMOS 7.0. Results: Mentoring was found to have a direct effect on decrease in role stress. Role stress had a direct effect on increase in burnout and mentoring, with role stress as a mediator, there was an indirect effect on burnout. Burnout had a direct effect on increase in turnover intention, and role stress, with burnout as a mediator, and mentoring, through role stress and burnout, an indirect effect was found on increase in turnover intention. Conclusion: The results of this study indicate that nursing managers should put effort into reducing role stress and burnout, while seeking to establish a more efficient mentoring system so that for nurses, there will be a lowering of turnover intention.

Keywords

References

  1. Bluedorn, A. C. (1982). The theories of turnover: Causes, effects and meaning. Research in the Sociology of Organizations, 1, 75-128.
  2. Carlson, D. S., & Kacmar, K. M. (2000). Work-family conflict in the organization: Do life role values make a difference? Journal of Management, 26(5), 1031-1054. http://dx.doi.org/10.1177/014920630002600502
  3. Cheon, S. D., Lee, E. Y., Lee, S. G., & Lee, S. B. (2006). A study about influence on job stress factors with leader-member exchange, job satisfaction, organizational commitment and intention of turnover. Korean Journal of Tourism Research, 20(1), 17-34.
  4. Dreher, G. F., & Ash, R. A. (1990). A comparative study of mentoring among men and women in managerial, professional, and technical positions. Journal of Applied Psychology, 75(5), 539-546. https://doi.org/10.1037/0021-9010.75.5.539
  5. Garrosa, E., Moreno-Jimenez, B., Rodriguez-Munoz, A., & Rodriguez-Carvajal, R. (2011). Role stress and personal resources in nursing: A cross-sectional study of burnout and engagement. International Journal of Nursing Studies, 48(4), 479-489. http://dx.doi.org/10.1016/j.ijnurstu.2010.08.004
  6. Jeong, J. H., Kim, J. S., & Kim, K. H. (2008). The risk factors influencing turnover intention of nurses. Journal of Korean Academy of Nursing Administration, 14(1), 35-44.
  7. June, K. J., & Byun, S. W. (2009). Nurse's burnout research throughout the past 10 years in Korea. Journal of Korean Academy of Nursing Administration, 15(3), 305-313.
  8. Kim, G. S., Kim, H. Y., & Koh, H. J. (2011). The relationship between mentoring and job stress of nurses in small and medium. Keimyung Journal of Nursing Science, 15(1), 31-40.
  9. Kim, Y. S. (2011). Nurses job stress influencing on the burnout and turnover intentions. Unpublished master's thesis, Kyung Hee University, Seoul.
  10. Lankau, M. J., Carlson, D. S., & Nielson, T. R. (2006). The mediating influence of role stressors in the relationship between mentoring and job attitudes. Journal of Vocational Behavior, 68(2), 308-322. http://dx.doi.org/10.1016/j.jvb.2005.06.001
  11. Lee, H. C. (2010). The study of the relationship among military hospital nursing's job stress, burnout and intention of turnover. Unpublished master's thesis, Ming Chuan University, Taipei.
  12. Lee, K. J., & Lee, E. (2011). The relationship of emotional labor, empowerment, job burnout and turnover intention of clinical nurses. Korean Journal of Occupational Health Nursing, 20(2), 130-142. https://doi.org/10.5807/kjohn.2011.20.2.130
  13. Lee, S. D. (2005). A study on the influence of the mentoring at fast food business on the role stress, and turnover intention. Unpublished master's thesis, Daegu University, Gyeongsan.
  14. Lee, S. O., & Lee, S. E. (2002). Nursing research. Seoul: Korea National Open University Press.
  15. Leiter, M. P., & Maslach, C. (2009). Nurse turnover: The mediating role of burnout. Journal of Nursing Management, 17(3), 331-339. http://dx.doi.org/10.1111/j.1365-2834.2009.01004.x
  16. Lim, J. M., & Kim, M. J. (2008, February). The effect of the mentoring function on hotel employeerole stress, job attitude and turnover intention. Paper presented at the 31th Conference of Korea Academic Society of Tourism Management.
  17. Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397-422. http://dx.doi.org/10.1146/annurev.psych.52.1.397
  18. Mobley, W. H. (1982). Employee turnover: Causes, consequences and control. Reading, MA: Addison-Wesley.
  19. Moon, S. J., & Han, S. S. (2011). A predictive model on turnover intention of nurses in Korea. Journal of Korean Academy of Nursing, 41(5), 633-641. http://dx.doi.org/10.4040/jkan.2011.41.5.633
  20. Pines, A. M., Aronson, E., & Kafry, D. (1981). Burn out: From tedium to personal growth. New York, NY: Free Press.
  21. Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150-163. https://doi.org/10.2307/2391486
  22. Scandura, T. A. (1992). Mentorship and career mobility: An empirical investigation. Journal of Organizational Behavior, 13(2), 169-174. http://dx.doi.org/10.1002/job.4030130206
  23. Seo, Y. S., & Kim, Y. C. (2007). A study on factors affecting the turnover intention and job involvement of nurses. Korean Business Education Review, 12, 151-172.
  24. Son, E. J. (2011). Nurses role conflicts influencing on the organizational commitments and turnover intentions. Unpublished master's thesis, Kyung Hee University, Seoul.
  25. Sosik, J. J., & Godshalk, V. M. (2000). The role of gender in mentoring: Implications for diversified and homogenous mentoring relationships. Journal of Vocational Behavior, 57(1), 102-122. http://dx.doi.org/10.1006/jvbe.1999.1734
  26. Steers, R. M., & Mowday, R. T. (1981). Employee turnover and post-decision accommodation processes. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (pp. 235-281). Amsterdam, Netherlands: Elsevier Science & Technology Books.
  27. Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on metaanalytic findings. Personnel Psychology, 46(2), 259-293. http://dx.doi.org/10.1111/j.1744-6570.1993.tb00874.x
  28. Viator, R. E. (2001). The association of formal and informal public accounting mentoring with role stress and related job outcomes. Accounting Organizations and Society, 26(1), 73-93. http://dx.doi.org/10.1016/S0361-3682(00)00002-7
  29. Wilson, J. A., & Elman, N. S. (1990). Organizational benefits of mentoring. The Executive, 4(4), 88-94. http://dx.doi.org/10.5465/AME.1990.4277215

Cited by

  1. 아동간호사의 이직의도 영향요인 vol.22, pp.1, 2013, https://doi.org/10.4094/chnr.2016.22.1.37
  2. 간호사의 멘토링 기능과 조직시민행동이 간호업무성과에 미치는 영향 vol.17, pp.2, 2016, https://doi.org/10.5762/kais.2016.17.2.179
  3. 치과위생사의 직무스트레스, 피로 및 직무만족도가 이직의도에 미치는 영향에 대한 공분산구조분석 vol.17, pp.7, 2013, https://doi.org/10.5762/kais.2016.17.7.629
  4. 중환자실 간호사의 연명의료에 대한 태도, 역할인식 및 간호 스트레스 vol.29, pp.2, 2013, https://doi.org/10.7475/kjan.2017.29.2.131
  5. Don’t abandon hope all ye who enter here: The protective role of formal mentoring and learning processes on burnout in correctional officers vol.58, pp.3, 2013, https://doi.org/10.3233/wor-172628
  6. Job burnout and turnover intention among nurses in China: the mediating effects of positive emotion vol.5, pp.1, 2013, https://doi.org/10.1515/fon-2018-0007
  7. Trends in Turnover Research on Korean Nurses: Based on 8 Journals Published by Member Societies under the Korean Academy of Nursing Science, 2006-2015 vol.13, pp.None, 2013, https://doi.org/10.2174/1874434601913010092
  8. Prevalence of burnout in mental health nurses and related factors: a systematic review and meta‐analysis vol.28, pp.5, 2019, https://doi.org/10.1111/inm.12606
  9. 치위생(학)과 신입생의 긍정적 사고, 학업적 자기효능감이 학교생활 적응에 미치는 영향요인 vol.10, pp.4, 2013, https://doi.org/10.22156/cs4smb.2020.10.04.124
  10. 교대근무 여자간호사 이직의도 구조모형: 상급종합병원을 중심으로 vol.22, pp.3, 2013, https://doi.org/10.5762/kais.2021.22.3.181
  11. Effects of horizontal violence among nurses on patient safety: Mediation of organisational communication satisfaction and moderated mediation of organisational silence vol.29, pp.3, 2013, https://doi.org/10.1111/jonm.13182