DOI QR코드

DOI QR Code

A Study on the Consumer's Attitude and Utilization Intention toward Full Ingredient Lists for Cosmetics: For Female Consumers

화장품 전성분 표시정보에 대한 소비자태도 및 활용의도에 관한 연구: 여성소비자를 대상으로

  • Son, Dong Yeop (Department of Consumer and Child Studies, Inha University) ;
  • Lee, Eun Hee (Department of Consumer and Child Studies, Inha University)
  • 손동엽 (인하대학교 소비자아동학과) ;
  • 이은희 (인하대학교 소비자아동학과)
  • Received : 2011.09.15
  • Accepted : 2013.06.03
  • Published : 2013.10.30

Abstract

In an effort to protect consumers' rights to information and to promote their freedom of choice, the South Korean government has been enforcing a policy called the cosmetics full ingredients list system since 2008, which requires cosmetics manufacturers to list all of the ingredients used in their products. This policy aims to assist consumers in identifying the causes of possible side effects of cosmetic products. This study uses consumers' demographic information addition to their cosmetics purchase and usage characteristics to learn about consumers' attitudes and utilization intentions and the influence of information from the cosmetics full ingredients list. This study was conducted through a questionnaire based survey administered to women above the age of 20 years across South Korea who use cosmetic products. The questionnaire was distributed to 300 members on the panel of M Brain, an online research institute. The findings of this study are as follows: (1) The level of knowledge on cosmetics' ingredients positively affected the consumers' attitude and utilization intention of information on the cosmetics full ingredients list. (2) The higher the utilization intention for information, the more often consumers checked the packaging of goods. This implies that habitual behavior, such as checking information, leads to increasing intention to utilize of new information. (3) The brand, as a decision-making factor, negatively affected consumers' attitudes regarding information.

Keywords

References

  1. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
  2. Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13(4), 411-454. https://doi.org/10.1086/209080
  3. Allport, G. W. (1935). Attitudes. In C. Murchison et al. (Eds.), Hanbook of social psychology (pp.798-844). Worcester, MA: Clark University Press.
  4. Brucks, M. (1986). A typology of consumer knowledge content. Advances in Consumer Research, 13(1), 58-63.
  5. Cash, T. F., & Pruzinsky, T. (1990). Body image: Development, deviance and change. New York, NY: Guilford Press.
  6. Chae, Y. H. (2002). A study on N-generation's the shopping orientations and utilization of information sources on fashion goods through internet shopping mall (Unpublished master's thesis). Dongduk Women's University, Seoul, Korea.
  7. Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2002). Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing, 77(4), 511-535.
  8. Chung, H. I. (2010) The effect of eco-labeling on consumers' purchasing behavior: Focusing on the detergent for kitchen (Unpublished master's thesis). Hongik University, Seoul, Korea.
  9. Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). The effects of price, brand, and store information on buyers in product evaluation. Journal of Marketing Research, 28(3), 307-319. https://doi.org/10.2307/3172866
  10. Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harrell, G. D. (1997). Influences on consumer use of word-of-mouth recommendation sources. Journal of the Academy of Marketing Science, 25(4), 283-295. https://doi.org/10.1177/0092070397254001
  11. Duty, S. M. (2002). The relationship between environmental exposure to phthalates and human semen parameters. Boston, MA: Harvard School of Public Health.
  12. Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer behavior. Fort Worth, TX: The Dryden Press.
  13. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison- Wesley.
  14. Han, H. M. (2009). The study of semiotic analysis of the brand logotype of cosmetics and the customer attitude (Unpublished master's thesis). Ewha Womans University, Seoul, Korea.
  15. Hong, B. S., & Cho, Y. H. (2006) The effect of appearance concern on purchase intention and brand loyalty of cosmetics of middle and elderly omen. Journal of the Korean Home Economics Association, 44(12), 1-7.
  16. Huh, K. (2001). An analysis of consumer consciousness, search and usage of consumer information, and consumer behaviors depending on ages. Journal of Consumer Studies, 12(4), 39-64.
  17. Ju, S. H., Koh, A. & Hong, H. S. (1996). A study on the relationships between consumer competency and clothing satisfaction and clothing consumer behavior of adolescent consumer. Journal of the Korean Home Economics Association, 34(6) 247-259.
  18. Jung, J. Y. (2008). A study on significance and implement of cosmetics and utilization intention and its influential factors. Korea Packaging Association, 179, 48-51.
  19. Kang, M. J. (2000). The influence of consumer knowledge on external information search (Unpublished doctoral dissertation). Kyungbook National University, Deagu, Korea.
  20. Kiel, G. C., & Layton, R. A. (1981). Dimensions of consumer information seeking. Journal of Marketing Research, 18(2), 233-239. https://doi.org/10.2307/3150957
  21. Kim, B. C. (2007). Survey on the internet consumer characteristics of a natural cosmetics company (Unpublished master's thesis). Dankook University, Yongin, Korea.
  22. Kim, B. J. (2007). The effect of product evaluation information on the consumer decision making in the online context: The word of mouth effect of product review and consumer replies (Unpublished master's thesis). Ajou University, Suwon, Korea.
  23. Kim, E. J. (2001). A research on the appearance-management behaviors in college woman (Unpublished master's thesis). Ewha Womans University, Seoul, Korea.
  24. Kim, E. Y., & Lee, Y. S. (2002). The effects of subjective knowledge on information search and evaluation rules for apparel products. Journal of the Korean Society of Clothing and Textiles, 26(9/10), 1378-1389.
  25. Lee, M. & Lee, E. (1997). A study on appearance interest and self: Confidence of elderly women associated with demographic variables. Journal of the Korean Society of Clothing and Textiles, 21(6), 1072-1081.
  26. Lee, M. S. (2002). A study on the effect of consumer's product knowledge level and perceived risk on the importance of corporate image (Unpublished master's thesis). Yonsei University, Seoul, Korea.
  27. Lee, S. J. (2006). A study of cosmetics usage behavior according to male consumer's concern of beauty (Unpublished master's thesis). Chung-ang University, Seoul, Korea.
  28. Lee, Y. J. (2009). A study of the effect of package design's central and peripheral cues on consumers' purchase behavior: Focusing on the package design for organic cosmetics (Unpublished master's thesis). Hongik University, Seoul, Korea.
  29. Lim, C. I. (2008, August). A plan to make use of center of teachinglearning. Airforce Educational Policy Seminar, Daejeon, Korea.
  30. Moon, H. K., & Yoo, T. S. (2003). A study of the self-esteem, degree of appearance concern, clothing attitude and make-up. Journal of the Korean Society of Costumes, 53(4), 101-112.
  31. Park, E. M. (2003). A study on shopping orientations and utilizaion of information sources when housewife consumers buy their children's clothings (Unpublished master's thesis). Dongduk Women's University, Seoul, Korea.
  32. Park, S. H. (2009). A study on the influence of online word-of-mouth information's direction on brand-attitude and purchasing intentions. The Journal of the Korean Society of Knit Design, 7(2), 52-60.
  33. Putrevu, S., & Ratchford, B. T. (1998). A model of search behavior with an application to grocery shopping. Journal of Retailing, 73(4), 463-486.
  34. Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York, NY: Free Press.
  35. Roh, H. J. (2002). Shopping orientations of male consumers aged between 20 and 30 and utilizations of information sources according to level of clothing consumer behavior: Centering around seoul and Kyonggi area (Unpublished master's thesis). Dongduk Women's University, Seoul, Korea.
  36. Rudd, N. A., & Lennon, S. J. (2000). Body image and appearancemanagement behaviors in college women. Clothing and Textile Research Journal, 18(3), 152-162. https://doi.org/10.1177/0887302X0001800304
  37. Shim, S., Eastlick, M. A., Lotz, S. L., & Warrington, P. (2001). An online prepurchase intentions model: The role of intention to search. Journal of retailing, 77(3), 397-416. https://doi.org/10.1016/S0022-4359(01)00051-3
  38. Srinivasan, S. S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: An exploration of its antecedents and consequences. Journal of Retailing, 78(1), 41-50. https://doi.org/10.1016/S0022-4359(01)00065-3
  39. Yoon, J. H. (2000). A Study about the effectiveness of different types of internet advertising depends on consumer knowledge and the attributes of products (Unpublished master's thesis). Yensei University, Seoul, Korea.
  40. Zaichkowsky, J. L. (1985). Measureing the involvement construct. Journal of Consumer Research, 12(3), 341-352. https://doi.org/10.1086/208520

Cited by

  1. An Exploratory Study on Consumer Privacy Paradox Experience: Grounded Theory Approach vol.55, pp.2, 2017, https://doi.org/10.6115/fer.2017.016