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- The Effect of Coffee Shop's Servicescape on the Customer Loyalty - Focused on Jeonju Area vol.9, pp.3, 2018, https://doi.org/10.13106/ijidb.2018.vol9.no3.89.
- 중소병원의 의료서비스 품질, 감정적 애착, 고객만족, 행동의도의 구조적 관계 연구 - 감정적 애착, 고객만족 매개효과를 중심으로 - vol.13, pp.2, 2013, https://doi.org/10.12811/kshsm.2019.13.2.027
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