Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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A Study on Improvement of Large-size Hospital's Emergency Medical Service According to Patient's Viewpoint

환자관점에 따른 대형병원의 응급의료서비스 개선연구

  • Cho, Chul-Ho (Department of Hospital Management, Daegu Haany University) ;
  • Lee, Eun-Ji (School of Business Administration, Kyungpook National University)
  • 조철호 (대구한의대학교 의료경영학과) ;
  • 이은지 (경북대학교 경영대학)
  • Received : 2013.12.05
  • Accepted : 2013.12.14
  • Published : 2013.12.31
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Abstract

Purpose: This study intends to offer strategic implications that can be used in emergency medical service of large-size hospital through analysis of causal relationship among factors such as emergency medical service, patient value, patient satisfaction and reuse intention. Methods: Differential model was introduced to test causal relationship. Questionnaire was developed, and data was collected and analyzed with Structural Equation Modeling. Results: As a result of empirical analysis, we found that emergency medical service qualities of general hospital could be six components. Image of hospital, medical facilities, and attitude of medical staff are positively related to patient satisfaction and reuse intention. Conclusion: This study offers practical implications to relevant managers, at the same time it has limitations to be solved through additional study in future.

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References

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