An Empirical Study on the Determinants of Job Satisfaction among Care Givers: Focus on Care Givers Working in Care Facilities of Chung Nam Province

요양보호사의 직무만족결정요인 연구: 충남지역 입소시설요양보호사를 중심으로

The purpose of this study is to investigate the determinants of job satisfaction among care givers. Finding out the determinants of job satisfaction among care givers, the dependent variables were defined 3 groups with 9 sub-factors, such as personal factors of growth needs and self-efficacy, job factors of job diversity, job autonomy, job importance, role clarity and workload, organizational factors of comradeship, education & training. For the study, data were collected form 479 care givers working in 52 care facilities of Chung Nam Province and analyzed them by regression analysis technique using the SPSS 20.0 statistical package. The results are as followings, job diversity, job importance, comradeship, education & training have positive effects on job satisfaction respectively, workload effects on it negatively, but growth needs, self-efficacy, job autonomy, role clarity no effectiveness on job satisfaction. Based on the results of study, theoretical implications are discussed for care givers to promote the job satisfaction and suggested the directions for further study. Further more, the findings provide the basic sources for care giver human resource management in long term care facilities which are suffering from recruiting of care giver, and it also contribute to successful management of long term care insurance system as a meaningful suggestion.

본 연구는 요양보호사의 직무만족 결정요인을 탐구하는데 있다. 연구를 위하여 직무만족결정요인을 개인 조직 직무적요인으로 구분하였다. 개인적요인으로 성장욕구와 자아효능감을, 직무적요인은 직무다양성, 직무중요성, 직무자율성, 역할명료성, 업무량을, 조직적요인으로는 동료관계와 교육훈련을 사용하여 직무만족에 미치는 영향관계를 분석하였다. 연구를 위한 자료는 충청남도 소재 입소요양시설 52개소를 대상으로 479명의 요양보호사들로부터 구조화된 설문지로써 수집하였으며, 수집된 자료 분석은 SPSS 20.0 통계패키지를 사용하여 회귀분석을 실시하였다. 연구결과 직무다양성, 직무중요성, 대인관계, 교육훈련은 직무만족에 긍정적 영향을, 업무량은 부정적 영향을 미치는 것으로 나타났으며, 성장욕구, 자아효능감, 직무자율성, 역할명료성은 유의미한 영향관계를 보이지 않았다. 연구 결과에 근거하여 요양보호사의 직무만족 결정요인에 관한 이론적 함의를 논의하고 향후 연구방향을 제시하였다.