References
- Anderson EW, Mittal V. 2000. Strengthening the satisfactionprofit chain. Journal of Service Research, 3(2):241-268
- Anderson EW, Sullivan MW. 1993. The antecedents and consequence of customer satisfaction for firms. Marketing Science, 12(2):125-143 https://doi.org/10.1287/mksc.12.2.125
- Astin A. 1993. What matters in college? Four critical years revisited. San Francisco: Jossey-bass publishers.
- Bitner MJ. 1990. Evaluating service encounter: The effect of physical surroundings and employ response. Journal of Marketing, 53:69-82
- Brady MK, Cronin JJ, Brand RR. 2002. Performance - Only measurement of service quality: Replication and extension. Journal of Business Research,55(1):17-31 https://doi.org/10.1016/S0148-2963(00)00171-5
- Cho YH. 2003b. The study on wine training for hotel's F&B employee. Journal of Tourism Management Research, 7(1):215-233
- Choi YJ, Kim YK. 2007. Wine selection attributes of new wine drinkers. Korean Journal of Food Culture, 22(3):299-302
- Cronin JJ Jr, Taylor SA. 1992. Measuring service quality: A reexamination and extension. Journal of Marketing, 56(July):55-68
- Dabholkar PA, Shepherd CD, Thrope DI. 2000. A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues through a longitudinal study. Journal of Research, 76(2):139-173
- Hallowell R. 1996. The relationship of customer satisfaction, customer loyalty, and profitability: An empirical study. The International Journal of Service Management, 7(4):27-42 https://doi.org/10.1108/09564239610129931
- Kim DC. 2010. Benefits sought by wine education consumer: How it impacts learning orientation, self-efficacy and satisfaction of education-training. Ph.D degree thesis. Sejong University
- Kim SJ, Kim SH, Kim EK. 2008. A study of the effect of perceived wine value on customer satisfaction, trust, repurchase intention. Journal of Foodservice Management Society of Korea, 11(2):221-241
- Ko JY, Jung MR, Kim DC. 2007. Satisfaction determinants for student's of wine educational institutions. Journal of Hospitality and Tourism Studies, 9(2):31-42
- Ko JY, Jung MR, Park SS. 2006. The relationship between wine tourist motivation and travel destination choice behavior. Journal of Tourism Sciences, 30(4):109-129
- Kwon DB, Oh YJ, Park HM, Son JJ, Song SH. 2002. An exploring study on determining factors for college student's degree of educational satisfaction. The Journal of Educational Research, 40(3):181-202
- Lee AJ, Park DH, Park JW. 2003. Effect of the service quality of foodservice industry on customer satisfaction, revising intention, and oral transmitting intention. Korean Journal of Hotel Administration, 12(1):191-213
- Lee HS. 1997. Determinants of perceived service quality: In the perspective of judgment theories. Korean Management Review, 26(1):139-154
- Min KH. 2007. A study on the effects of service quality in customers satisfaction and revisits to foodservice businesses: Focused in Jeonju area. The Journal of Korean Society of Food & Cookery Science, 23(5):677-684
- Oliver R. 1993. A conceptual model of service quality and service satisfaction: Compatible goals, different concepts. Advances in Services Marketing and Management, 2:62- 85
- Rhee JW. 2005. A study on independent variables and dependent variables of customer satisfaction: Focused on service quality. Master degree thesis. Seogang University
- Spreng RA, Robert DM. 1996. An empirical examination of a model perceived service quality and satisfaction. Journal of Retailing, 72(2):14-202
- Sung HJ, Kim OH, Jo EY. 2008. The study of the wine training system for the types of food-service industry. Hotel Resort Research, 7(1):207-221
- The Korea International Trade Association. http://www.kita.net/
- Woodside AG, Frey LL, Daly RT. 1989. Linking service quality: Customer satisfaction, and behavioral intention. Journal of Health Care Marketing, 9:5-17
- Yi YJ, Kim JY, Kim JI. 1996. The current status of service industry and service quality. Journal of Consumer Studies, 7(2):129-157
- Yoo BK. 2009. Study on plans to increase wine sales in hotel restaurant: Focused on 5 star hotels in Seoul. Master degree thesis. Kyonghee University
- Harvey L. 2000. Students satisfaction approach. http://www.uce.ac.uk/crq
Cited by
- Core Managing Points in a Wine Training Program Deduced by Loyalty vol.28, pp.4, 2013, https://doi.org/10.7318/KJFC/2013.28.4.371