품질경영학회지 (Journal of Korean Society for Quality Management)

  • 제40권3호
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  • Pages.394-405
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  • 2012
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  • 1229-1889(pISSN)
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  • 2287-9005(eISSN)
한국품질경영학회 (Korean Society for Quality Management)
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SIPOC 개념을 활용한 성과지표 개발 모델

A Comprehensive Performance Indicators by SIPOC Model

  • Chung, Kyu-Suk (Dept. of Business Administration, Kangwon National University) ;
  • Yun, Sang-Un (Dept. of Applied Statistics, Yonsei University)
  • 투고 : 2012.09.03
  • 심사 : 2012.09.20
  • 발행 : 2012.09.30
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초록

Purpose: In this study, we suggest the systematic and comprehensive model to develop PI(Performance Indicators) of the organization or the process. Methods: The model is developed theoretically by using SIPOC(Supplier, Input, Process, Output, Customer) approach which is a tool to analyze the process and is compared with existing models to develop PI or KPI(key performance indicators); financial indicators, BSC, IPOO(input, process, output, outcome), traditional QCD (quality, cost, delivery), and IOS(input, output system). Results: The model provides more systematic method to develop PI and more comprehensive set of PI pools for all kinds of hierarchical levels of process than any other models to develop PI or KPI. Conclusion: This model will provide useful tools for the managers and the organizations who wish to develop PI.

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