References
- Hill, A. V. (2007). The Encyclopedia of Operations Management, Clamshell Beach Press, Minneapolis.
- Lambrecht, M., and Vandaele, N. (1994). "Queueing Theory and Operations Management."Tijdschrift voor Economie en Management, XXXIX(4).
- Hopp, W. J., and Spearman, M. L. (2000). Factory Physics: Foundations of Manufacturing Management, Irwin/McGraw- Hill, Boston, MA.