한국콘텐츠학회논문지 (The Journal of the Korea Contents Association)

  • 제12권7호
  • /
  • Pages.123-137
  • /
  • 2012
  • /
  • 1598-4877(pISSN)
  • /
  • 2508-6723(eISSN)
한국콘텐츠학회 (The Korea Contents Association)
권호 표지
DOI QR코드

DOI QR Code

MICE산업종사자들의 직무태도에 대한 분배 및 절차공정성의 차별적 영향

Differential Effects of Distributive and Procedural Justice on MICE Industrial Employee's Job Attitudes

  • 고종욱 (안양대학교 도시행정학과) ;
  • 박종표 (호서대학교 MICE벤처기반연구소)
  • 투고 : 2012.05.08
  • 심사 : 2012.06.26
  • 발행 : 2012.07.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구의 목적은 공정성의 결과변수로서 직무만족, 잔류의도, 조직몰입 및 조직시민행위의 네 측면에서 분배공정성과 절차공정성이 MICE산업종사자들의 직무태도에 미치는 차별적 영향을 탐구하는데 있었다. 본 연구를 위한 자료는 수도권 소재 30개 MICE업체 종사자 303명으로부터 수집되었다. 자료수집도구로는 자기기입식 설문서를 사용하였으며, 자료분석은 위계적 회귀분석방법을 사용하였다. 연구결과 MICE산업종사자들의 직무만족에 대해서는 절차공정성보다는 분배공정성이 더 큰 영향을 미치는 반면, MICE산업종사자들의 잔류의도, 조직몰입 및 조직시민행위에 대해서는 분배공정성보다는 절차 공정성이 더 큰 영향을 미친다는 것을 보여주었다. 또한 절차공정성의 조절효과는 MICE산업종사자들의 직무만족 및 조직몰입과 관련해서는 절차공정성의 조절효과가 나타나지 않은 반면, MICE산업종사자들의 잔류의도 및 조직시민행위에 미치는 분배공정성의 긍정적 영향은 절차공정성이 높을 때 더욱 커지는 것으로 나타났다. 이러한 연구결과가 분배 및 절차공정성의 관계 및 역할과 관련한 두 요인모형, 문화적 모형 및 상호작용모형에 대하여 갖는 이론적 함의를 논의하고, 향후 연구방향을 제시하였다.

The purpose of this study was to investigate the differential effects of distributive and procedural justice on the MICE industrial employee's job attitudes. For the study, data were collected from 303 MICE industrial employees in metropolitan area by self-stated questionnaires. Collected data were analyzed by hierarchical regression technique. The result of this study showed that distributive justice had more important effects on MICE industrial employee's job satisfaction than that of procedural justice, while the procedural justice had influenced more effects on organizational commitment, intent to stay, and organizational citizenship behaviour than that of distributive justice; and that there was no the moderating role of the procedural justice to the MICE industrial employee's job satisfaction and job commitment, while the positive effects of the distributive justice was more strongly related to MICE industrial employee's intent to stay and organizational citizenship behaviour when the procedural justice was high. The theoretical implications of the findings were discussed in terms of two-factor model, cultural model and interaction model, and directions for future research were presented.

키워드

참고문헌

  1. 민경호, 조국행, "공정성이 조직몰입 및 직무만족에 미치는 영향에 관한 실증연구", 한국인사관리학회, 인사관리연구 제26집, 제3권, pp.80-81, 2002.
  2. 한국MICE 협회, MICE전문가 교육수준조사 및 커리큘럼개발, pp.38-66, 2010(10)
  3. 한국MICE 협회, MICE전문가 교육수준조사 및 커리큘럼개발, pp.38-66, 2010(10)
  4. R, Cropanzano and J. Greenberg, "Progress in Organizational Justice: Tunneling through the maze," In C. Cooper & I. T. Robertson(eds.), International Review of Industrial and Organizational Psychology, John Wiley & Sons Ltd., Vol.12, pp.317-372, 1997. https://doi.org/10.1023/A:1007726012218
  5. T. R. Tyler and P. Degoey, "Collective Restraint in Social Dilemmas: Procedural Justice and Social Identification Effects on Support for Authorities," Journal of Personality and Social Psychology, Vol.69, pp.482-497, 1995. https://doi.org/10.1037/0022-3514.69.3.482
  6. B. Kabanoff, "Equity, equality, power, and conflict," Academy of management Review, Vol.16, pp.416-441, 1991.
  7. D. T. Miller, "Disrespect and the experience of injustice," Annual Review of Psychology, Vol.52, pp.527-553, 2001. https://doi.org/10.1146/annurev.psych.52.1.527
  8. J. Greenberg, "Organizational Justice: Yesterday, Today and Tomorrow," Journal of Management, Vol.16, No.2, pp.399-432, 1990. https://doi.org/10.1177/014920639001600208
  9. J. S. Adams, "Inequity in social exchange," in L. Berkowitz (Ed.), Advances in experimental social psychology, New York: Academic Press, Vol.2, pp.267-299, 1965.
  10. G. C. Homans, "Social Behavior: Its Elementary Forms," New York: Harcourt, Brace, and World, 1961.
  11. L. Festinger, "A theory of cognitive dissonance," Stanford, CA: Stanford University Press, 1957.
  12. M. J. Lerner, "The Justice Motives: Some Hypotheses as to Its Origins and Forms," Journal of Personality, Vol.45, pp.1-52, 1976.
  13. R. Folger, "Distributive and procedural justice: Combined impact of "voice" and improvement on experienced inequity," Journal of Personality and Social Psychology, Vol.52, pp.1148-1160, 1977.
  14. J. Greenberg, "A taxonomy of organizational justice theories," Academy of Management Review, Vol.12, pp.9-22, 1987
  15. E. A. Lind and T. R. Tyler, "The social psychology of procedural justice," New York: Plenum, pp.267-278, 1988.
  16. J. Thibaut and L. Walker, Procedural justice: A Psychology Analysis, Hillsdale, NJ: Erlbaum, pp.45-67, 1975.
  17. J. G. Blodgett, D. J. Hill, and S. S. Tax, "The Effects of Distributive, Procedural, and Interactional Justice on Postcomplaint Behavior," Journal of Retailing, Vol.73, No.2, pp.185-210, 1997. https://doi.org/10.1016/S0022-4359(97)90003-8
  18. T. L. Robbins, T. P. Summers, J. J. Muller, and W. H. Hendrix, "Using the Group-Value Model to Explain the Role of Non instrumental Justice in Distinguishing the Effects of Distributive and Procedural Justice," Journal of Occupational and Organizational Psychology, Vol.73, pp.511-518, 2000. https://doi.org/10.1348/096317900167191
  19. S. Alexander and M. Rudman, "The role of procedural and distributive justice in organizational behavior," Social Justice Research, Vol.1, pp.177-198, 1987. https://doi.org/10.1007/BF01048015
  20. W. H. Hendrix, T. Robbins, J. Miller, and T. P. Summers, "Effects of Procedural and Distributive Justice on Factors Predictive of Turnover," Journal of Social Behavior and Personality, Vol.13, No.4, pp.611-632, 1998.
  21. D. B. McFarlin and P. D. Sweeny, "Distributive and Procedural Justice as Predictors of Satisfaction with Personal and Organizational Outcome," Academy of Management Journal, Vol.35, No.3, pp.226-237, 1992.
  22. P. D. Sweeney and D. B. McFarlin, "Workers' evaluation of the ends and the means: an examination of four models of distributive and procedural justice," Organizational Behavior and Human Decision Processes, Vol.55, pp.23-40, 1993. https://doi.org/10.1006/obhd.1993.1022
  23. R. Folger and M. A. Konovsky, "Effects of procedural and distributive justice on reactions to pay raise decisions," Academy of Management Journal, Vol.32, pp.115-130, 1989. https://doi.org/10.2307/256422
  24. R. H. Moorman, "The Relationship between Organizational Justice and Organizational Citizenship Behavior: Do Fairness Perceptions Influence Employee Citizenship?," JAP, Vol.76, pp.845-855, 1991.
  25. M. A. Konovsky and S. D. Pugh, "Citizenship Behavior and Social Exchange," Academy of Management Journal, Vol.37, pp.656-669, 1994. https://doi.org/10.2307/256704
  26. D. Field, M. Pang, and C. Chiu, "Distributive and Procedural Justice as Predictors of Employee Outcomes in Hong Kong," Journal of Organizational Behavior, Vol.21, pp.547-562, 2000. https://doi.org/10.1002/1099-1379(200008)21:5<547::AID-JOB41>3.0.CO;2-I
  27. J. K. Giacobbe-Miller, D. J. Muller, and V. I. Vicorov, "A Comparison of Russian and U. S. Pay Allocation Decisions, Distributive Justice Judgements, and Productivity under Different Pay Conditions," Personnel Psychology, Vol.51, pp.137-163, 1998. https://doi.org/10.1111/j.1744-6570.1998.tb00719.x
  28. V. B. Murphy-Berman, "Cross-cultural Differences in Perceptions of Distributive Justice: A Comparison of Hong Kong and Indonesia," Journal of Cross-cultural Psychology, Vol.33, No.2, pp.157-170, 2002. https://doi.org/10.1177/0022022102033002003
  29. 임준철, 윤정구, "분배공정성과 절차공정성이 직무만족과 조직몰입에 미치는 차별적 영향에 관한 연구: 문화적 맥락이 조직성원의 행위성향에 미치는 영향을 중심으로", 경영학연구, 제27권, 제 1호, pp.93-111, 1998.
  30. C. W. Mueller, R. D. Iverson, and D. G. Jo, "Distributive Justice Evaluations in two Cultural Contexts: A Comparison of U. S and South Korean Teachers," Human Relations, Vol.52, No.7, pp.869-893, 1999.
  31. 정범구, "조직공정성과 조직유효성: 분배공정성 과 절차공정성의 상호작용효과", 인사관리연구, Vol.18, pp.469-498, 1994.
  32. J. Brockner and B. M. Wiesenfeld, "An Integrative Framework for Explaining Reactions to Decisions: The Interactive Effects of Outcomes and Procedures," Psychological Bulletin, Vol.120, pp.189-208, 1996. https://doi.org/10.1037/0033-2909.120.2.189
  33. R. Cropanzano and R. Folger, "Referent Cognitions and Task Decision Autonomy: beyond Equity Theory JAP," Vol.74, pp.293-299, 1989.
  34. R. olger, "Rethinking equity theory: A referent cognitions model," in H. W. Bierhoff, R. L. Cohen, & J. Greenberg(Eds). Justice in Social Relations, New York : Plenum, pp.145-164, 1986.
  35. G. Leventhal, "What should be done with equity theory?," In R. J. Greenberg, M. S. Greenberg, & R. H. Willis, R.(eds.), Social exchange: Advance in theory and research, Plenum Press, N. Y., pp.27-55, 1980.
  36. J. L. Price and C. W. Mueller, "Absenteeism and Turnover of Hospital Employees," Greenwich, CT: JAI Press, 1986.
  37. A. H. Brayfield and H. F. Rothe, "An Index of Job Satisfaction," Journal of Applied Psychology, Vol.35, pp.307-311, 1951. https://doi.org/10.1037/h0055617
  38. J. P. Meyer, N. J. Allen, and C. A. Smith, "Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization," Journal of Applied Psychology, Vol.78, No.4, pp.538-551, 1993. https://doi.org/10.1037/0021-9010.78.4.538
  39. D. W. Organ, "Organizational Citizenship Behavior," The Good Soldier Syndrome, Lexington, MA: Lexington Books, 1988.
  40. J. Jaccard, R. Turrisi, and C. K. Wan, "Interaction Effects in Multiple Regression," Newbury Park, CA : Sage Publications, 1990.
  41. S. P. Schappe, "Understanding Employee Job Satisfaction: The Importance of Procedural and Distributive Justice," Journal of Business and Psychology, Vol.12, No.4, pp.493-503, 1998. https://doi.org/10.1023/A:1025007307058
  42. T. L. Tang and L. J. Sarsfield-Baldwin, "Distributive and Procedural Justice as Related to Satisfaction and Commitment," S.A.M Advanced Management Journal, Vol.61, No.3, pp.25-31, 1996.
  43. 고종욱, 서상혁, "분배 및 절차공정성이 지방공무원의 직무태도에 미치는 영향", 지방자치학회보, 제15권, 제4호, pp.117-136, 2003.
  44. D. Field, M. Pang, and C. Chiu, "Distributive and Procedural Justice as Predictors of Employee Outcomes in Hong Kong," Journal of Organizational Behavior, Vol.21, pp.547-562, 2000. https://doi.org/10.1002/1099-1379(200008)21:5<547::AID-JOB41>3.0.CO;2-I
  45. 윤정구, 임준철, "공정성이 조직효과성에 미치는 영향에 관한 연구: 사기업과 공기업의 사례를 중 심으로", 한국행정학보, 제32권, 제3호, pp.55-72, 1998.
  46. P. Sweeney and D. McFarlin, "Process and Outcome: Gender Differences in the Assessment of Justice," Journal of Organizational Behavior, Vol.18, pp.83-98, 1997. https://doi.org/10.1002/(SICI)1099-1379(199701)18:1<83::AID-JOB779>3.0.CO;2-3
  47. 조영숙, 김광점, "임금만족에 대한 분배공정성과 절차공정성의 영향: 종합병원의 조직구성원을 중심으로", 병원경영학회지, Vol.6, No.4, pp.74-93, 2002.
  48. J. K. Giacobbe-Miller, D. J. Muller, and V. I. Vicorov, "A Comparison of Russian and U. S. Pay Allocation Decisions, Distributive Justice Judgements, and Productivity under Different Pay Conditions," Personnel Psychology, Vol.51, pp.137-163, 1998. https://doi.org/10.1111/j.1744-6570.1998.tb00719.x
  49. D. P. Skarlicki and R. Folger, "Retaliation in the Workplace: The Role of Distributive, Procedural, and Interactional Justice," JAP, Vol.82, No.3, pp.434-443, 1997.
  50. 50] T. M. Welbourne, "Untangling Procedural and Distributive Justice," Group & Organization Management, Vol.23, No.4, pp.325-346, 1998. https://doi.org/10.1177/1059601198234002