한국경영과학회지 (Journal of the Korean Operations Research and Management Science Society)

  • 제37권2호
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  • Pages.57-72
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  • 2012
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  • 1225-1119(pISSN)
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  • 2733-4759(eISSN)
한국경영과학회 (The Korean Operations Research and Management Science Society)
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감정 노동에서 표현 규칙의 공정성에 대한 지각과 문제 중심 스트레스 대처의 조절효과에 관한 연구

The Moderating Effects of Display Rule Fairness Perception and Problem-Focused Stress Coping on Emotional Labor

  • 투고 : 2012.04.06
  • 심사 : 2012.04.30
  • 발행 : 2012.06.30
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초록

The moderators that relieve negative effects of emotional labor have been studied such as job characteristics and situational variables. But as reviewing these studies, they focused on the degree of emotional on certain condition, there's no distinction between that degree and moderating effects. So we should focus on the moderating variables as a organizational involvement. In this study, I hypnotized the mediating effect of job stress between emotional labor and organizational effectiveness. Then I explored moderating role of 'fairness perception of emotional labor' and 'problem-focused stress coping'. This study tested these relationships using data from 166 employees of domestic security service company. From this data, I found that emotional labor increases job stress and job stress fully mediates the relationship between individual attitude(job satisfaction, turnover intention). And one who perceives display rule fairer, feels less job stress than who is not. Lastly, one who copes more problem-focused when he/she experiences job stress, have less negative effect on turnover intention.

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피인용 문헌

  1. Cognitive Modeling of Unusual Association with Declarative Knowledge by Positive Affect vol.41, pp.1, 2015, https://doi.org/10.7232/JKIIE.2015.41.1.043