Journal of Intelligence and Information Systems (지능정보연구)

Korea Intelligent Information System Society (한국지능정보시스템학회)
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Control Networks for Information Systems Development : Organizational and Agency Theory Perspectives

조직 이론과 대리 이론 관점에서 본 정보시스템 개발의 통제 네트워크에 관한 연구

  • Hong, Sa-Neung (School of Business Administration, University of Seoul)
  • 홍사능 (서울시립대학교 경영학부)
  • Received : 2012.03.02
  • Accepted : 2012.03.18
  • Published : 2012.03.31
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Abstract

Although it has been studied for a long time in various disciplines, most of control theories remain being developed by analyzing relatively simple tasks. Even recent research on control of information systems development explains only a small part of control phenomena observed in the real world projects. This research focuses on identifying and analyzing the concepts and structures in order to make them useful for understanding and explaining control of information systems development comprehensively This investigation utilizes the complementary relationship between views on control from organizational and economic perspectives. A conceptual framework developed by integrating previous research on control allows us to analyze the development of information systems for control purposes. The results of discussion about control mechanisms and network can be used as guidelines for designing control systems in real projects. Analysis of control networks shows that control of development projects requires quite complex networks intertwining a variety of controllers and controlees. The results of this research are expected to contribute to correcting the unbalanced status of IS research which has emphasized too heavily on planning and implementation, and deepening and widening our understanding about controlling development projects. Practitioners can use the results as guidelines for designing control mechanisms and networks, and get alerted by them about the agency risks inherent in outsourced developments.

오랜 기간에 걸쳐 다양한 분야에서 연구되었음에도 불구하고 전통적인 통제이론의 관심은 단순한 업무에 머물러 있다. 최근에 시작된 정보시스템 개발을 대상으로 한 연구도 실제 프로젝트에서 관찰되는 통제 현상의 일부분에 대한 설명에 그치고 있다. 이 연구는 정보시스템 개발 통제에 대한 종합적인 설명과 이해에 도움이 되는 개념과 구조의 식별과 분석에 초점을 둔다. 이 연구는 조직론과 경제학의 통제이론을 기반으로 한다. 통제 관점의 업무 분석에 적용할 수 있는 개념 틀을 제공하고, 이를 바탕으로 정보시스템 개발 업무의 특징을 분석하였다. 통제방법과 설계에 대한 논의 결과는 실무 프로젝트의 통제체계를 설계할 때 출발점으로 삼을 수 있다. 통제 네트워크의 분석으로 프로젝트의 통제에는 통제자와 피통제자가 연결된 복잡한 네트워크 구조가 필요하다는 것을 밝힐 수 있었다. 계약 방식의 차이로 발생하는 내부 개발과 외부 개발의 대리 문제와 대리 비용의 차이가 매우 크다는 것도 분석되었다. 연구의 결과는 계획과 실행에 치중된 정보시스템 개발에 관한 연구의 균형을 회복하고, 기존 연구 결과를 확장하여 개발 프로젝트의 통제에 관한 이해의 폭을 넓혀줄 것으로 기대한다. 실무적으로 연구 결과는 1) 통제의 구체적인 방법과 네트워크의 설계 지침으로 활용할 수 있으며, 2) 외주 개발에 내재하는 대리 위험에 대한 경각심을 높여줄 것이다.

Keywords

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