참고문헌
- Abdullah, S., & Al-Mudimigh. (2009). CRM scorecard-based management system: Performance evaluation of Saudi Arabian banks. Journal of Digital Asset Management, 5, p. 347 - 351. https://doi.org/10.1057/dam.2009.29
- Ahuja, Vandana, Medury, & Yajulu, (2010). Corporate blogs as e-CRM tools - Building consumer engagement through content management. Journal of Database Marketing & Customer Strategy Management, 17(2), p. 91-105 https://doi.org/10.1057/dbm.2010.8
- Alkhateeb, F. M., Khanfar, N. M., & Loudon, D. (2010). Physicians' Adoption of Pharmaceutical E-Detailing: Application of Rogers' Innovation-Diffusion Model. Services Marketing Quarterly, 31(1), 116-132. doi:10.1080/15332960903408575
- Ann, E., Kara, D., & Diane, y. (2009). Peer coaching and technology integration: an evaluation of the Microsoft peer coaching program. Mentoring & Tutoring: Partnership in Learning, 17(1), p. 83-102 https://doi.org/10.1080/13611260802658561
- Anna, L., & Ian, G. (2005). Process and Criteria for Evaluating Services-Based Integration Technologies. Architecture Journal. Retrieved October 23, 2011 from http://msdn.microsoft.com/en-us/library/aa480046.aspx
- Ashforth, B., Kreiner, G., & Fugate, M. (2000). All in a day's work: Boundaries and micro role transitions. Academy of Management Review, 25, p. 472-491.
- Bansal, S. (2009). Technology Scorecards: Aligning IT Investments with Business Performance, (1st ed.). Hoboken, NJ: Wiley
- Bergvall-Kåreborn, B., & Ståhlbröst, A. (2010). USER EXPRESSSIONS TRANSLATED INTO REQUIREMENTS. Human Technology, 6(2), 212-229. Retrieved from EBSCOhost on October 21, 2011. https://doi.org/10.17011/ht/urn.201011173092
- Blanchard, K. (1991). The One Minute Manager. New York: William Morrow
- Clark, S. (2000). Work-family border theory: A new theory of work-family balance. Human Relations, 53, p. 747-770. https://doi.org/10.1177/0018726700536001
- Cochrane, M. (2009, May 1). The Big Picture: Industry convergence mandates a holistic BI and performance management approach Information Management., 19(4), 38.
- Cody, B. (2002). Technical Management with Situational Leadership. The Arrington Group, Inc. Retrieved September 30, 2011 from http://The-Arrington-Group.com
- Corcoran, C. K., & Cotter, R. D., (2000). Client advocacy: Client-centric approach to technology and related services. Proposed paper for conference presentation at Educause 2000. Available on line: http://www.msu.edu/-corcora1 /edprop2000.html.
- Deal, J. (1999). Workplace Atmosphere: the Ultimate Coporate Advantage? Healthy Workplace. Retrieved September 30, 2011 from http://besser.tsoa.nyu.edu/impact/f99/Papers/gunasegaram.html
- Eddy, D (2009). Health technology assessment and evidence-based medicine: what are we talking about? Value in Health, 12(2). p. 6-7.
- Greer, T. (1999). Intranets: Changing Corporate Culture, Microsoft TechNet, Retrieved September 28, 2011 from http://www.microsoft.com/technet/intranet/corpcult.htm
- Hitt, M.A., Freeman, R. E, Harrison, J. S. (Eds) (2001) Handbook of Strategic Management. Massachusetts: Blackwell Business
- Marla, R. (1999). The effects of new technology on corporate culture. Retrieved September 28, 2011 from http://besser.tsoa.nyu.edu/impact/f99/Papers/gunasegaram.html
- Master Class, (1999).CIO Enterprise Magazine, Retrieved September 29, 2011 from http://besser.tsoa.nyu.edu/impact/f99/Papers/gunasegaram.html
- McLaughlin, S. (2009). The imperatives of e-business: Case study of a failed project. Journal of Business Strategy, 30(1), 40-49.
- Meux. (2011). Expanding on the basics. The impact of technology on organizations. Retrieved from UOPX On-line Classroom on September 19, 2011.
- Melitski, J., Gavin, D., & Gavin, J. (2010). TECHNOLOGY ADOPTION AND ORGANIZATIONAL CULTURE IN PUBLIC ORGANIZATIONS. International Journal of Organization Theory & Behavior (PrAcademics Press), 13(4), 546-568. Retrieved from EBSCOhost on September 28, 2011. https://doi.org/10.1108/IJOTB-13-04-2010-B005
- Merle, B. (2009). BIM's Effect on Design Culture. Retrieved September 30, 2011 from http://www.di.net/articles/archive/bims_effect_on_design_culture/
- Noack, D. (1999). Nearly a Third of Firms Monitor Workers Online, APB Online. Retrieved September 28, 2011 from http://besser.tsoa.nyu.edu/impact/f99/Papers/gunasegaram.html
- Ofra, G., Paul, H., Giora, K., & Orna, T. (2010). Health Technology Prioritisation: Which criteria for prioritizing new technologies, and what are their relative weights? University of Otago Economics Discussion Papers, 1006, p. 1-20
- Parsons, S., Daniels, H., Porter, J., & Robertson, C. (2006). Resources, staff beliefs and organizational culture: Factors in the use of information and communication technology for adults with intellectual disabilities. Journal for Applied Research in Intellectual Disabilities, 21(), 19-33.
- Patton, M.Q. (2002). Qualitative evaluation and research methods (2nd ed.). Thousand Oaks, CA: Sage.
- Richie, M., Vesna, P., & Anne, H. (2010). Culture-orientated Product Design. Retrieved September 30, 2011 from http://www.sd.polyu.edu.hk/iasdr/proceeding/papers/culture-orientated%20product%20design.pdf.
- Sabik, L., & Lie, R. (2008). Priority setting in health care: lessons from the experiences of eight countries. International Journal for Equity in Health, 7(4).
- Shane, S. A. (2009). Technology strategy for managers and entrepreneurs. Upper Saddle River, NJ: Pearson/Prentice Hall.
- Simon, L. A. K., (2000, Spring). Touching the Future. New Educator, 6 (1).
- Strong, D. M., & Volkoff, O. (2010). Understanding organization - enterprise system fit: A path to theorizing the information technology artifact. MIS Quarterly, 34(4), p. 731-756. https://doi.org/10.2307/25750703
- Talebi, K. (2009). Reconciling entrepreneurial culture with knowledge management and organizational learning. PWASET, 3(7), p. 496-500.
- Tanya, G., & Dale, Y. (2005). Workplace Surveillance and Employee Privacy: Implementing an Effective Computer Use Policy. Communications of the IIMA, 5(2), p. 57-66
- Elaine, D. & Margaret, O. (2011). Customer Relationship Management and Higher Education -A Vision. Advances in Management, 4(3), 18-20. Retrieved from EBSCOhost on October 22, 2011.
- Technology & innovation management: Conference Paper Abstracts. (2010). Academy of Management Annual Meeting Proceedings, 1-103. doi:.5465/AMBPP.2010.54509556
- The Impact of IT on Organizations. (2011). Retrieved September 27, 2011 from http://www.skyrme.com/insights/5itorg.htm
- Tidd, J., Bessant, J., & Pavitt, K. (2005) Managing innovations: Integrating technological market and organizational change. (3rd ed.). New Jersey, John H. Wiley & Sons
- University of Phoenix. (2011). Week 5 lecture: Forecasting Change and Behavior in Organizations. Retrieved September 30, 2011 from University of Phoenix, Org/726