산업공학 (IE interfaces)

  • 제25권2호
  • /
  • Pages.196-203
  • /
  • 2012
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  • 1225-0996(pISSN)
  • /
  • 2234-6465(eISSN)
대한산업공학회 (Korean Institute of Industrial Engineers)
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우편 집배업무 부하 산정 모델 연구

A Study on Workload Measurement Model for the Postal Delivery Service

  • Lee, Sang-Rak (Electronics and Telecommunications Research Institute(ETRI)) ;
  • Park, Moon-Sung (Electronics and Telecommunications Research Institute(ETRI)) ;
  • Cha, Chun-Nam (Department of Industrial and Systems Engineering/Engineering Research Institute, Gyeongsang National University) ;
  • Shim, Joung-Taek (Department of Business Administration, Changwon National University) ;
  • Cha, Byung-Chul (Department of Business Administration, Changwon National University)
  • 투고 : 2011.03.30
  • 심사 : 2011.11.06
  • 발행 : 2012.06.01
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초록

In the postal delivery service, both the standardization of business process and the workload measurement is very important part of saving the cost and improving the efficiency. However, these are not easy to apply to real situation because of the labor-intensive and diversification of delivery environment. In this study, we develop the methodology for the standardization of business process and workload measurement model of the postal delivery service. Firstly, we introduce the work factor analysis on the postal delivery process. Then, we propose the methodology workload measurement model based on diversification of delivery environment.

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참고문헌

  1. Lee, C.-M., Jin, B.-U., Jing, E.-J., and Oh, Y.-J. (2002), A study on the Postman work environment, Conference proceeding on the Ergonomics Society of Korea, 125-129.
  2. Lee, S.-R. and Cha, B.-C. (2010), Review on the workload measurement models for the postal delivery service, Postal and Logistics Technology Review, 9(4), 61-77.
  3. Lim, S.-B. (2002), Rational operation strategy for the supply and demand of postman, Conference proceeding on the Korea Association for Public Administration, 81-125.
  4. Sun, J.-U., Song, Y.-H. and Yee, S.-R. (2008), A Study on a Model For Measuring Standard Workload of Mailman, Journal of Korean Industrial Economic Association, 21(5), 2203-2223.
  5. Yang, H.-M., Eun, J.-H., Jin, J.-S., Kim, G.-H. and Im, S.-G. (2007), A Study on Calculation of the number of Mailman in a Post Office, Research Report of Korea Institute of Public Administration(KIPA).