Health Policy and Management (보건행정학회지)

Korean Academy of Health Policy and Management (한국보건행정학회)
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The Level of Emotional Labor among Workers in One University Hospital

한 대학병원 종사자의 감정노동 수준과 그에 영향을 미치는 요인

  • Kim, Hyun-Joo (Department of Public Health, The Graduate School of Konyang University) ;
  • Lee, Bo-Woo (Department of Public Health, The Graduate School of Konyang University) ;
  • Hwang, Ji-Hye (Department of Public Health, The Graduate School of Konyang University) ;
  • Lee, Moo-Sik (Department of Preventive Medicine, College of Medicine, Konyang University) ;
  • Na, Baeg-Ju (Department of Preventive Medicine, College of Medicine, Konyang University) ;
  • Lee, Jin-Yong (Department of Preventive Medicine, College of Medicine, Konyang University)
  • 김현주 (건양대학교 대학원 보건학과) ;
  • 이보우 (건양대학교 대학원 보건학과) ;
  • 황지혜 (건양대학교 대학원 보건학과) ;
  • 이무식 (건양대학교 의과대학 예방의학교실) ;
  • 나백주 (건양대학교 의과대학 예방의학교실) ;
  • 이진용 (건양대학교 의과대학 예방의학교실)
  • Received : 2012.01.10
  • Accepted : 2012.03.12
  • Published : 2012.03.31
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Abstract

Purpose : The purpose of this study was to investigate the level of emotional labor and to identify affecting factors on emotional labor among one university hospital employees. Material and Method : This study was based on cross-sectional, self-administered, and Internet-based survey. The survey was conducted from Mar. 2 to Mar. 28. 2011. Total subjects were 812 employees working in one university hospital. Total response rate was 61.5%. Modified evaluation tool was used, which was originally developed by Morris and Feldman, to measure the level of emotional labor among hospital personnel. In order to identify the affecting factors on high level of emotional labor, we conducted logistic regression. The SPSS statistical software package was used to perform the statistical analysis. All statistical tests were 2-sided and a p-value<0.05 was considered statistically significant. Results : Average score of emotional labor was 3.06. Employees(3.39) who are working at the emergency department and hemodialysis room indicated the highest level of emotional labor, followed by wards(3.14), department of administration(3.14), department of ambulatory cares(3.06). The factors affecting on the high level of emotional labor were the highest level of schooling, types of department, and types of personality(p<0.05). Conclusion : The survey results showed that there was significant level of emotional labors among hospital employees. Therefore, the efforts to reduce the level of emotional labors are needed.

Keywords

References

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