References
- D. E. Bowen and E. E. Lawler, "The empowerment of service workers: what, why, how, and when?", Sloan Management Review, vol. 33, no. 3, 1992, pp. 9-31.
- M. Fulford and C. Enz, "The impact of empowerment on service employees", Journal of Managerial Issues, vol. 7, no. 2, 1995, pp. 161-175.
- M. Jo. Bitner, B. H. Booms, and M. S. Tetreault, "The Service Encounter: Diagnosing Favorable and unfavorable Incidents", Journal of Marketing, vol.54, 1990, pp. 71-84. https://doi.org/10.2307/1252174
- P. S. Kim, "Modernizing the Korean civil service: Policy alternatives for democratization", The Asian Journal of Public administration, vol.14, no. 1, 2002, pp.63-78.
- D. E. Bowen and E. E. Lawler, E.E. (1995). "Empowering service employees," Sloan Management Review, vol. 36, no. 4, 1995, pp. 73-84.
- F. M. Hudson, The handbook of coaching: A comprehensive resource guide for managers, consultants, and human resource professionals, CA: Jossey Bass, San Francisco, 1999.
- J. B. Blau and R. D. Alba, "Empowering nets of participation", Administrative Science Quarterly, vol. 27, 1982, pp. 363-379. https://doi.org/10.2307/2392317
- D. A. Harrison, D. A. Newman, and P. L. Roth, "How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences", Academy of Management Journal, vol. 49, 2006, pp. 305-325. https://doi.org/10.5465/AMJ.2006.20786077
- J. A. Conger and R. N. Kanungo, "The empowerment process: Integrating theory and practice", Academy of Management Review, vol. 13, no. 3, 1988, pp. 471-482.
- R. Kanter, Men and women of the corporation, Basic Books, New York, 1977.
- M. G. Shahnawaz and R. C. Juyal, "Human resource management practices and organizational commitment in different organizations", Journal of the Indian Academy of Applied Psychology, vol. 32, no. 3, 2006, pp. 171-178.
- C. A. O'Reilly and J. Chatman, "Organizational commitment and psychological attachment: the effects of compliance, identification and internalization on pro-social behavior", Journal of Applied Psychology, vol. 71, 1986. pp. 492-499. https://doi.org/10.1037/0021-9010.71.3.492
- R. Mowday, R. Steers, and L. Porter, Employee-organization linkages: the psychology of commitment, absenteeism, and turnover, NY: Academic Press, New York, 1982.
- N. J. Allen and J. P. Meyer, "Affective, continuance, and normative commitment to the organization: An examination of construct validity", Journal of Vocational Behavior, vol. 49, no. 3, 1996, pp.252-276. https://doi.org/10.1006/jvbe.1996.0043
- K. Beck, and C. Wilson. Development of affective organizational commitment: A crosssequential examination of change with tenure. Journal of Vocational Behavior. Vol. 56, no. 1, 2000, pp. 114-136. https://doi.org/10.1006/jvbe.1999.1712
- R. Mowday, Reflections on the study and relevance of organizational commitment. Human Resource Management Review, vol. 8, no. 4, 1998, pp. 387-401. https://doi.org/10.1016/S1053-4822(99)00006-6
- L. A. Schlesinger and J. L. Heskett, "The Service-Driven Company", Harvard Business Review, vol. 69, no. 5, 1991, pp. 71-81.
- H. K. S. Laschinger, J. Finegan, and S. Judith, "The Impact of Workplace Empowerment, Organizational Trust on Staff Nurses' Work Satisfaction and Organizational Commitment", Health Care Management Review, Frederick, vol. 26, no. 3, 2001, pp. 7-23.
- H. K. S. Laschinger, J. Finegan, J. Shamian, and P. Wilk, "A longitudinal analysis of the impact of workplace empowerment on work satisfaction", Journal of Organizational Behavior, vol. 25, 2004, pp. 527-545. https://doi.org/10.1002/job.256
- G. M. Spreitzer, "Psychological empowerment in the workplace: Dimensions, measurement, and validation", Academy of Management Journal, vol. 38, no. 4, 1995, pp. 1442-1465. https://doi.org/10.2307/256865
- G. M. Spreitzer, "Social structural characteristics of psychological empowerment", The Academy of Management Journal, vol. 39, no. 2, 1996, pp. 483-504. https://doi.org/10.2307/256789
- G. M. Spreitzer, M. A. Kizilos, and S. W. Nason, A dimensional analysis of the relationship between psychological empowerment and effectiveness, satisfaction, and strain. Journal of Management, vol. 23, no. 5, 1997, pp. 679-704.
- J. Hochwalder and B. A. Bergsten, "A psychometric assessment of a Swedish translation of Spreitzer's empowerment scale", Scandinavian Journal of Psychology, vol. 46, no.6, 2005, pp. 521-529. https://doi.org/10.1111/j.1467-9450.2005.00484.x
- K. W. Thomas and B. A. Velthouse, "Cognitive elements of empowerment: An interpretive model of intrinsic task motivation", Academy of Management Review, vol. 15, no. 4, 1990, pp. 666-681.
- B. L. Kirkman and B. Rosen, "Beyond self-management: Antecedents and consequences of team empowerment", Academy of Management Journal, vol. 42, 1990, pp. 58-75. https://doi.org/10.2307/256874
- P. E. Spector, "Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey", American Journal of Community Psychology, vol. 13, no. 6, 1985, pp. 693-713. https://doi.org/10.1007/BF00929796
- J. E. Mathieu and D. Zajac, "A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment", Psychology Bulletin, vol. 108, no. 2, 1990, pp. 171-194. https://doi.org/10.1037/0033-2909.108.2.171
- R. P. Tett and J.P. Meyer, "Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based on Meta-Analytic Findings", Personnel Psychology, vo. 46, no. 2, 1993, pp.259-293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
- M. L. Kraimer, S. E. Seibert, and R. C. Linden, Psychological empowerment as a multidimensional construct: A test of construct validity. Educational and Psychological Measurement, vol. 59, no. 1, 1999, pp. 127-42. https://doi.org/10.1177/0013164499591009
- R. C. Linden, S. J. Wayne, and R. T. Sparrow, An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes. Journal of Applied Psychology, vol. 85, no. 3, 2000, pp. 407-16. https://doi.org/10.1037/0021-9010.85.3.407
- B. J. Avolio, W. Zhu, W. Koh, and P. Bhatia, "Transformational leadership and organizational commitment: Mediating role of Psychological empowerment and moderating role of structural distance", Journal of Organizational Behavior, vol. 25, no. 8, 2004, pp. 951-968. https://doi.org/10.1002/job.283
- R. Eisenberger, P. Fasolo, and V. Davis-LaMastro, Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, vol. 75, no. 1, 1990, pp. 1-59.
- A. C. Bluedorn, "A unified model of turnover form organizations", Human Relation, vol. 35, 1982, pp.135-153. https://doi.org/10.1177/001872678203500204
- R. W. Griffeth, W. H. Peter, and S. Gaertner, "A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implication for the Next Millennium", Journal of Management, vol. 26, no. 3, 2000, pp. 463-488. https://doi.org/10.1177/014920630002600305
- R. S. Lazarus, "From psychological stress to the emotions: a history of changing outlooks", Annual Review of Psychology, vol. 44, 1993, pp. 1-21. https://doi.org/10.1146/annurev.ps.44.020193.000245
- L. Y. Sun, S. Aryee, and K. S. Law, High-performance human resource practices, citizenship behavior, and organizational performance: A relational perspective. Academy of Management Journal, vol. 50, no. 3, 2007, pp. 558-577. https://doi.org/10.5465/AMJ.2007.25525821
- N. P. Podsakoff, A. L. Jeffrey, and M. A. Le Pine, "Differential Challenge Stressor-Hindrance Stressor Relationships with Job Attitudes, Turnover Intentions, Turnover, and Withdrawal Behavior: A Meta-Analysis", Journal of Applied Psychology, vol. 92, no. 2, 2007, pp. 438-454. https://doi.org/10.1037/0021-9010.92.2.438