Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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A Study for Establishing Key Performance Indicators of R&D Departments

연구개발 부문의 핵심성과지표 개발 사례연구

  • Cho, Nam Wook (Department of Industrial and Information Systems Engineering, Seoul National University of Science and Technology) ;
  • Kim, Tae-Sung (School of Industrial Engineering, Kumoh National Institute of Technology)
  • 조남욱 (서울과학기술대학교 글로벌융합산업공학과) ;
  • 김태성 (금오공과대학교 산업공학부)
  • Received : 2012.07.14
  • Accepted : 2012.11.06
  • Published : 2012.12.31
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Abstract

In this paper, quantitative and systematic procedures for establishing Key Performance Indicators (KPI's) of R&D departments are presented. The proposed methodology is composed of 4 steps : 1) identification of critical success factors, 2) identification of potential KPI's, 3) determination of KPI's and 4) monitoring and execution. A Strategy Map has been presented to better align KPI's with a company's competitive strategies. Also, Analytical Hierarchy Planning (AHP) is used to determine weights of KPI's and Data Envelopment Analysis (DEA) is used to analyze the effectiveness of R&D departments. To demonstrate its validity of the proposed method, it has been applied to the R&D divisions of a semiconductor company.

Keywords

Acknowledgement

Supported by : Seoul National University of Science and Technology

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