Journal of Internet Computing and Services (인터넷정보학회논문지)

Korean Society for Internet Information (한국인터넷정보학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of Personal Communication Activities using Smart Phone Instant Messenger on Job Performance

스마트폰 인스턴트 메신저를 이용한 개인적인 소통 활동이 직무성과에 미치는 영향

  • 이종만 (동양미래대학교 경영학부 e-비즈니스과)
  • Received : 2012.06.15
  • Accepted : 2012.11.12
  • Published : 2012.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to test the effect of personal communication activities using smart phone instant messenger during normal office hours on job performance in the workplace. To do this, empirical data were collected by conducting a field survey of smart phone users, and structural equation model was used for the purpose of analyzing the data acquired by the survey. A structural equation model was designed and constructed by such factors like personal instant messaging with the outside friends and co-workers on job performance. In addition, task characteristics set as a moderating effect between personal instant messaging with the outside friends/co-workers and job performance. The results of the analysis are summarized as follows; First, personal instant messaging with the outside friends generally has a negative effect on job performance, in addition in high task interdependence area the former has more effect on the latter. Second, personal instant messaging with co-workers has a positive effect on job performance.

본 연구는 직장인들이 정상근무시간 동안에 스마트폰 인스턴트 메신저를 개인적인 목적으로 이용하는 행동이 직무성과에 미치는 영향 정도를 파악하기 위하여 진행되었다. 이를 위해 스마트폰을 사용하는 직장인을 대상으로 설문조사를 실시하였고, 여기서 얻어진 데이터를 분석하기 위하여 구조방정식모델을 사용하였다. 구조방정식모델의 설계는 직장외부 지인 및 직장동료와의 인스턴트 메시징을 직무성과에 직접적인 영향을 미치는 요인으로 구성하였다. 또한 업무 특성은 직장 동료 및 직장 외부 지인과의 인스턴트 메시징과 직무성과간의 조절변수로 설정하였다. 분석결과는 첫째, 직장외부 지인과의 인스턴트 메시징 활동은 직무성과에 부정적인 영향을 미치며, 그 영향정도는 상호의존성이 높은 업무에 있어서 더 큰 것으로 판명되었다. 둘째, 직장동료와의 인스턴트 메시징 활동은 직무성과에 긍정적인 영향을 미치는 것으로 밝혀졌다.

Keywords

References

  1. Kiyoung Kim, DongHo Kang, "Smartphone Security Technology in Open Mobile Environment", Journal of the Korea Institute of Information Security and Cryptolog, Vol.19, No.5, pp.21-28, 2009.
  2. Soo-Hyun Kim, "Effects of Perceived Attributes on the Purchase Intention of Smart-Phone", Journal of The Korea Contents Association, Vol.10, No.9, pp.318-326, 2010. https://doi.org/10.5392/JKCA.2010.10.9.318
  3. Young-Ju Kim, Jaemin Jung, Eun-Ju Lee, "What Drives the Adoption and Usage of Smartphone Applications? Factors Affecting Degree of Use, Continuous Use, and Recommendation", Korean Journal of Journalism & Communication Studies, Vol.55, No.6, pp.227-252, 2011.
  4. Yong Kim, Jin Gon Shon, "A Study on Design of K-12 e-Learning System for Utilization Smartphone", Journal of Korean Society for Internet Information, Vol.12, No.4, pp.135-143, 2011.
  5. C.S. Kim, C.W. Lee, C. Lee, "An advanced contrast ehhancement for Smartphone", Information & Communications Magazine, Vol.29, No.4, pp.30-36, 2012.
  6. H.J. Kim, D.Y. Kim, "Perceptions and Usages of Smartphone Users in the Different Phases of Adoption", Korean Journal of Journalism & Communication Studies, Vol.55, No.4, pp.382-405, 2011.
  7. Wooguil Pak, Sung-Man Lim, Han-joon Oh, Kwanghyun Yu, Minyoung Kwon, Heeseung Lee, Young-June Choi, "Developing Advanced Location-Based Route-Search Service for Smart-phones", Journal of Korean Society for Internet Information, Vol.12, No.4, pp.173-180, 2011.
  8. Jae Kwon Bae, Hwa-Min Jeong, "An Empirical Study on the Determinants Factors by including Functional Attributes of Smart Phone Adoption", The e-Business Studies, Vol.9, No.4, pp.337-361, 2008. https://doi.org/10.15719/geba.9.4.200811.337
  9. Seunghye Sohn, Yoon-Jung Choi, Ha Sung Hwang, "Understanding Acceptance of Smartphone among Early Adopters Using Extended Technology Acceptance Model", Korean Journal of Journalism & Communication Studies, Vol.55, No.2, pp.227-251, 2011.
  10. Jong Man Lee, "The Empirical Study on the Motivations for e-Learning Service Usage of Smart Device Users", Journal of Korean Society for Internet Information, Vol.13, No.2, pp.119-126, 2012. https://doi.org/10.7472/jksii.2012.13.2.119
  11. Ji-Eun Lee, Minsoo Shin, "Factors for the Adoption of Smartphone-based Mobile Banking : On User's Technology Readiness and Expertise", Journal of the Society for e-Business Studies, Vol.16, No.4, pp.155-172, 2011. https://doi.org/10.7838/jsebs.2011.16.4.155
  12. Woo-Soo Jeong, Sa-Hyuk Kim, "An Analysis of the Economic Effects on the Project to Construct Smart Network", Journal of Korean Society for Internet Information, Vol.12, No.4, pp.61-71, 2011.
  13. Mei-Hua Zhao, Chang-Wo Seo, Young-Hwan Lim, "A Smart Mobile Mail System Based on MPEG21-DIDL for Any Mobile Device", Journal of Korean Society for Internet Information, Vol.11, No.3, pp.1-13, 2010.
  14. Hae Sook Hong, In Keun Lee, Hune Cho, Hwa Sun Kim, "Development of Education Courseware for Clinical Care Classification System based PC and Smartphone", Journal of Korean Society for Internet Information, Vol.12, No.3, pp.49-56, 2011.
  15. Bock G. W. and Ho S. L., "Non-Work Related Computing(NWRC)", Communications of the ACM, Vol.52, No.4, pp.124-128, 2009. https://doi.org/10.1145/1498765.1498799
  16. Bock G. W., Park S. C. and Zhang Y., "Why Employees Do Non-Work Related Computing In The Workplace", Journal of Computer Information Systems, Vol.50, No.3, pp.150-163, 2010.
  17. Bock G. W., Shin Y., Liu P. and Sun H., "The Role of Task Characteristics and Organizational Culture in Non-Work Related Computing: A Fit Perspective", The DATA BASE for Advances in Information Systems, Vol.41, No.2, pp.132-152, 2010. https://doi.org/10.1145/1795377.1795385
  18. Chun Z. Y. and Bock G. W., "Why Employees Do Non-Work-Related Computing: An Investigation of Factors Affecting NWRC in a Workplace", Pacific Asia Conference on Information Systems(PACIS) 2006 Proceedings, pp.1259-1273, 2006.
  19. Crawford, A. B., "Corporate Electronic Mail - A Communication-Intensive Application of Information Technology", MIS Quarterly, Vol.6, No.3, pp.1-13, 1982. https://doi.org/10.2307/248652
  20. Davis, F. D., "Perceived usefulness, perceived ease of use, and user acceptance of information technology", MIS Quarterly, Vol.13, No.3, pp.319-340, 1989. https://doi.org/10.2307/249008
  21. Lee O. K. , Lim K. H. and Wong W. M., "Why Employees Do Non-Work-Related Computing: An Exploratory Investigation through Multiple Theoretical Perspectives", Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS), Vol.7, pp.185c, 2005.
  22. Pee L. G., Woon I. M. Y. and Kankanhalli A.,"Explaining Non-Work-Related Computing in the Workplace", Information and Management, Vol.45, No.2, pp.120-130, 2008. https://doi.org/10.1016/j.im.2008.01.004
  23. Umanath N. S. and Kim, K. K., "Task-Structure Relationship of Information Systems Development Subunit: A Congruence Perspective", Decision Sciences, Vol.23, No.4, pp.819-838, 1992. https://doi.org/10.1111/j.1540-5915.1992.tb00421.x
  24. Ven A. H. V. D., Delbecq A. L. and Koenig R., "Determinants of Coordination Modes within Organizations", American Sociological Review, Vol.41, No.2, pp.322-338, 1976. https://doi.org/10.2307/2094477
  25. The kukmin Ilbo (access to 2012/06/08).
  26. BetaNews, (access to 2012/06/05).
  27. The Seoul Shinmun, (access to 2012/02/09).
  28. The Chosun Ilbo, (access to 2011/10/30).
  29. http://www.smartpls.de/forum/release.php

Cited by

  1. Measurement System for Phosphor Dispensing Shape of LED Chip Package Using Machine Vision vol.14, pp.5, 2013, https://doi.org/10.5762/KAIS.2013.14.5.2113
  2. How Do Instant Messages Reduce Psychological Withdrawal Behaviors?-Mediation of Engagement and Moderation of Self-Control vol.18, pp.6, 2021, https://doi.org/10.3390/ijerph18062983