한국신뢰성학회지:신뢰성응용연구 (Journal of Applied Reliability)

  • 제11권2호
  • /
  • Pages.177-186
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  • 2011
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  • 1738-9895(pISSN)
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  • 2733-8320(eISSN)
한국신뢰성학회 (The Korean Reliability Society)
권호 표지

카노 분석을 이용한 스마트카드의 품질요소 분석

A Study on Quality of Smart Card Using Kano's Two-dimensional Method

  • Na, Myung-Hwan (Department of Statistics, Chonnam National University) ;
  • Park, Young-Ji (Department of Statistics, Chonnam National University) ;
  • Wi, So-Young (Department of Statistics, Chonnam National University) ;
  • Shin, Bo-Mi (Department of Statistics, Chonnam National University) ;
  • Kim, Mi-Eun (Department of Statistics, Chonnam National University)
  • 투고 : 2011.04.13
  • 심사 : 2011.06.03
  • 발행 : 2011.06.25
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초록

Traditionally, one uses a method of straight-line recognition to evaluate quality of product or service. One can satisfy with the product or service if their physical requirement of are met some criterions and can not satisfy them if their physical requirement are not met. Kano, et al(1984) introduce two dimensional Quality model to evaluate quality of product or service. They classify Quality Characteristic of product and service to three categories; satisfying quality, attractive quality, expected quality. In this paper, 17 evaluation features in 6 categories of smart-card are obtained from Focus-interview and Brainstorming and classified into 3 categories of quality model by Kano's two dimensional method. This classification is expected to provide a guideline for evaluation of smart-card.

키워드

참고문헌

  1. 김연성 외 5인(2003), 품질경영론, 박영사
  2. 이상복, 김명훈 (2008), Kano-Servqual 기법을 통한 공공기관의 서비수 개선 사례, 품질경영학회지, 36, 3, pp. 55-65.
  3. Kano (1984), 魅力的品質當り的品質, 品質, Vol. 14, No. 2, pp. 39-48.
  4. Zahedi, F. (1995), Quality Information Systems, International Thomson Pub.,.