DOI QR코드

DOI QR Code

The Development of Heuristics for the Usability of Research Information Systems

연구정보시스템의 이용성을 위한 휴리스틱 개발에 관한 연구: 국가 연구정보시스템을 중심으로

  • 정수진 (연세대학교 문헌정보학과 대학원) ;
  • 이지연 (연세대학교 문헌정보학과)
  • Received : 2011.08.16
  • Accepted : 2011.09.12
  • Published : 2011.09.30

Abstract

The aim of the study is to identify the design principles for user interface required to increase the usability of research information systems and to develop the heuristics for the research information systems. For this purpose, a series of literature review was conducted to examine the user interface design principles for the research information systems, and the in-depth interview and participant observation were performed on the users of the systems and experts in the field of user interface to investigate the design principles and the interface factors for applying such principles in the systems. Based on the results, the heuristics of 86 items in 7 different dimensions were proposed.

이 연구는 연구정보시스템의 이용성을 높이기 위해 필요한 이용자 인터페이스 설계 원칙이 무엇인지 확인하고, 연구정보시스템의 개발 및 유지, 보수에 지속적으로 이용할 수 있는 휴리스틱의 개발을 목적으로 수행되었다. 이를 위하여 문헌조사와 이용자 인터페이스 분야의 전문가와 연구정보시스템의 이용자를 대상으로 심층인터뷰와 참여 관찰을 실시하여, 연구정보시스템의 이용자 인터페이스 설계 원칙과 그러한 원칙을 시스템에 적용하기 위해 필요한 인터페이스 요소가 무엇인지 분석하였다. 분석 결과를 토대로 연구정보시스템의 설계 및 평가에 활용될 수 있는 7차원의 86가지 항목으로 구성된 휴리스틱을 제시하였다.

Keywords

References

  1. 이두영, 윤대진. 2003. 통합정보검색시스템의 인터페이스 평가지표에 관한 연구. 정보관리학회지, 20(3): 177-197. https://doi.org/10.3743/KOSIM.2003.20.3.177
  2. 이지연. 2002. 이용자 인터페이스 설계 원칙과평가방법. 정보관리연구, 33(2): 1-17.
  3. 한국교육학술정보원. 2004. 학술정보서비스 이 용 행태 분석을 통한 서비스 개선 방안 연구. 서울: 한국교육학술정보원.
  4. 한영미. 2002. 원문정보검색시스템의 이용자 인터페이스 향상을 위한 연구. 석사학위논문, 이화여자대학교 대학원, 문헌정보 학과.
  5. Apple. 2009. Apple Human Interface Guidelines: User Experience. Cupertino, CA: Apple Inc.
  6. Catarci, Tiziana. 2000. "What happened when database researchers met usability." Information Systems, 25(3): 177-212. https://doi.org/10.1016/S0306-4379(00)00015-6
  7. Constantine, Larry L. 1995. "What do users want? Engineering Usability into Software." Windows Tech Journal, 4(12): 30-39.
  8. Mayhew, Deborah J. 1991. Principles and Guidelines in Software User Interface Design. Englewood Cliffs: Prentice-Hall.
  9. Dervin, B and M. Nilan. 1986. "Information needs and uses." Annual Review of Information Science and Technology (ARIST), 21: 3-33.
  10. Dix, Alan. Janet Finlay, Gregory Abowd and Russell Beale. 2004. "Principles to Support Usability." Alan Dix et al. In Human- Computer Interaction, 3rd Ed. New York: Prentice Hall.
  11. Folmer, Eelke and Jan. Bosch. 2004. "Architecting for usability: a survey." Journal of Systems and Software, 70(1-2): 61-78. https://doi.org/10.1016/S0164-1212(02)00159-0
  12. Friedman Vitaly. 2008. "10 Principles Of Effective Web Design." Smashing e-zine. [updated 2008.1.31; cited 2011.3.8]. .
  13. Hix, D. and Hartson, H.R. 1993. Developing User Interfaces: Ensuring Usability Through Product and Process, NY,Wiley.
  14. House, Nancy A., Mark H. Van, Virginia Ogle. Butler, and Schiff Lisa. 1996. "User-centered iterative design for digital libraries: The cypress experience." D-Lib Magazine. .
  15. Holsti, Ole R. 1969. Content Analysis for the Social Sciences and Humanities. Menlo Park, CA: Addison-Wesley Publishing Co.
  16. Human Factors. 2011. 10 Usability Principles to Guide You Through the Web Design Maze. [cited 2011.3.8]. .
  17. IBM. 2005. IBM Design: Design Principles Checklist. [cited 2011.3.3]. .
  18. ISO. 1998. ISO 9241-11: Ergonomic Requirements for Office Work with Visual Display Terminals Part 11.
  19. Jackson, Jon. 2003. True Web Usability: Principles Over Laws. [updated 2006.8.23;cited 2011.3.8]. .
  20. Jeng Judy. 2005. "Usability assessment of academic digital libraries: Effectiveness, efficiency, satisfaction, and learnability." Libri, 55: 96-121. https://doi.org/10.1515/LIBR.2005.96
  21. Johnson, Jeff. 2000. GUI bloopers: Don'ts and Do's for Software Developers and Web Designers. Sanfrancisco: Elsevier Science.
  22. Karat, John. 1996. "User centered design:quality or quackery?" Interactions, 3(4): 18-20. https://doi.org/10.1145/234813.234814
  23. Koohang, Alex and Keith Harman. 2005. "Usability of digital libraries and their reusable objects in E-learning settings." Information Systems, 5(2): 272- 278.
  24. Mandel, Theo. 1997. The Elements of User Interface Design. New York: Wiley.
  25. Mariage, Celine, Jean Vanderdonckt, and Costin Pribeanu. 2004. State of the Art of Web Usability Guidelines. In Robert W. Proctor, and Kim-Phuong L. Vu.(Eds.), The Handbook of Human Factors in Web Design, 2nd ed. Lawrence Erlbaum.
  26. Matera, Maristella, Francesca Rizzo, and Giovanni Toffetti Carughi. 2006. "Web usability: Principles and Evaluation methods." In Mendes, Emilia and Mosley, Nile.(Eds), Web Engineering. New York: Springer Berlin Heidelberg.
  27. Miller, R. H. 2000. Web Site Evaluation Criteria. [cited 2011.3.8]. .
  28. Nielsen, Jacob. 1993. Usability Engineering. Cambridge, M,A: Academic Press.
  29. Nielsen, Jacob and Rolf Molich. 1990. "Heuristic evaluation of user interfaces." Proceedings of ACM CHI'90 Conference. 1-5 April, Seattle, WA.
  30. Norman, Donald. A. 1988. The Psychology of Everyday Things. New York: Basic Books.
  31. Polson, Peter G. and Clayton H. Lewis. 1990. "Theory-based design for easily learned interfaces." Human-Computer Interact, 5(2): 191-220. https://doi.org/10.1207/s15327051hci0502&3_3
  32. Ravden, Susannah and Graham G. Johnson. 1989. Evaluating Usability of Human- Computer Interfaces: A Practical Method. Chichester: Ellis Horwood Limited.
  33. Shackel, B. 1991. Usability - Context, framework, definition, design and evaluation. In Shackle B. & Richardson, S.(Eds.), Human Factors for Informatics Usability. Cambridge: Cambridge University Press.
  34. Sharp, Helen, Yvonne Rogers and Jenny Preece.2007. Interaction Design: Beyond Humancomputer Interaction, 2nd ed. Chichester: Jonh Wiley & Sons, Ltd.
  35. Shneiderman, Ben. 1992. Designing the User Interface: Strategies for Effective Humancomputer Interaction, 2nd ed. New York: Addison-Wesley Pulishing Company.
  36. Talin. 1998. A Summary of Principles for User-Interface Design. [updated 1998.8.14; cited 2011.3.9]. .
  37. Taylor, R. S. 1986. Value-added Processes in Information Systems. Norwood, NJ: Ablex
  38. Tognazzini, Bruce. 2003. First Principles of Interaction Design. [cited 2011.3.11]. .
  39. Wixon, D. and Wilson, C. 1997. The Usability Engineering Framework for Product Design and Evaluation, In Helander M, Landauer T, and Prabhu P.(Eds.), Handbook of HCI, 2nd ed. Elsevier Science: 653-688.