Journal of Information Management (정보관리연구)

Korea Institute of Science and Technology Information (한국과학기술정보연구원 과학기술정보센터)
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A Study on the Development of Digital Reference Service Guidelines for Academic Libraries

대학도서관 디지털 참고정보서비스 가이드라인 개발에 관한 연구

  • Ko, Ah-Reum (Dept. of Library and Information Science, Ewha Womans University) ;
  • Chung, Eun-Kyung (Dept. of Library and Information Science, Ewha Womans University)
  • 고아름 (이화여자대학교 문헌정보학과 대학원) ;
  • 정은경 (이화여자대학교 문헌정보학과)
  • Received : 2011.03.15
  • Accepted : 2011.04.06
  • Published : 2011.04.30
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Abstract

Digital reference services have been a key role in academic libraries in the context of various digital environments. The guidelines for the digital reference service are one of important aspects to improve the quality of services and system design and implement better services. In this study, by case studies and a questionnaire survey for academic librarians, the guideline for the digital reference service is suggested with three phases; plan, operation and evaluation. The guideline for the digital reference services suggested in this study is expected to support digital reference services in academic library environment.

대학도서관의 참고정보서비스는 정보통신기술과 인터넷의 발전으로 온라인상에서 이용자와 사서의 질문답변과정이 가능한 디지털 참고정보서비스로 발전되어 왔다. 이에 본 연구는 이러한 디지털 환경에서 국내 대학도서관의 디지털 참고정보서비스가 효율적이며 체계적으로 운영될 수 있도록 필요한 조건 중 가장 근본이 되는 가이드라인을 제시하였다. 디지털 참고정보서비스 가이드라인은 계획, 운영, 평가 단계로 구분된다. 계획 단계는 운영/관리, 협력, 서비스정책, 디자인의 4개 범주로 구성되어 있으며, 운영 단계는 질문/답변, 정보원, 근무시간, 홍보, 교육과 같은 5개 범주로 구성되어 있다. 마지막으로 평가 단계는 서비스평가와 평가방법으로 2개의 범주로 구성되어 있다.

Keywords

References

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