Korea Journal of Hospital Management (한국병원경영학회지)
- Volume 16 Issue 4
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- Pages.161-182
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- 2011
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- 1226-6299(pISSN)
Evaluation of Appointment Policy and Scheduling Rule for a Dental Clinic Based on Computer Simulation
시뮬레이션을 이용한 치과의원의 예약정책과 스케줄링 규칙 평가
- Lee, Jong-Ki (Dept. of Dental Management and Informatics, School of Dentistry, Seoul National University) ;
- Kim, Myeng-Ki (Dept. of Dental Management and Informatics, School of Dentistry, Seoul National University) ;
- Ha, Byung-Hyun (Dept. of Industrial Engineering, Pusan National University)
- Received : 2011.10.28
- Accepted : 2011.12.10
- Published : 2011.12.30
Abstract
In today's competitive dental markets, it is of paramount importance to improve service quality and at the same time to use scarce resource efficiently. In this study, we present appointment policies and scheduling rules for private dental clinics to reduce the waiting time of patients and to increase the revenue by utilizing resource more effectively. This study validates the proposed appointment policies and scheduling rules based on simulation models. We show that the bottleneck-based appointment policy is the most effective among appointment policies, followed by the multiple-block appointment one. The shortest processing time among scheduling rules contributes most to the performance of the appointment system.