Journal of Korean Academy of Nursing Administration (간호행정학회지)

Korean Academy of Nursing Administration (한국간호행정학회)
권호 표지

Emotional Labor Experienced by Ambulatory Care Nurses

외래간호사의 감정노동 경험

  • Song, Mi-Ra (Nursing Department, Samsung Medical Center) ;
  • Park, Kuem-Ju (Division of Nursing Science, College of Health Science, Ewha Womans University)
  • 송미라 (삼성서울병원 간호업무개발팀) ;
  • 박금주 (이화여자대학교 건강과학대학 간호과학부)
  • Received : 2011.08.22
  • Accepted : 2011.11.25
  • Published : 2011.12.30
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Abstract

Purpose: The purpose of this study was to explore emotional labor experienced by nurses in ambulatory care setting. Method: The phenomenological method developed by Giorgi was used for this study. The participants were 9 nurses who had experienced emotional labor. Data were collected between May and August 2010 by face-to-face interviews. The interview was recorded and then transcribed. Results: The constituents associated with the meaning of the nurses' experiences of emotional labor in ambulatory care setting were as followings: bearing down of suffering emotions coming up from the bottom, feeling loneliness when having to undertake care alone by oneself, having conflict between nursing professional and services, managing mind by means of both internal and external resources, getting ridding oneself of conflict with forced emotions over time. Conclusions: The results of this study should contribute to a deeper understanding of the meaning of emotional labor experienced by nurses in ambulatory care. The results also highlight the need to develop programs for nurses in ambulatory care setting to help them express their real action.

Keywords

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