Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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The Role of Social Communication, Affective and Calculative Commitment In Global Integration Through The Channel of Information Technology

글로벌 통합화에 있어 정보기술 채널을 통한 사회적 의사소통과 정서적.경제적 몰입의 역할

  • Lee, Jae-Beom (Graduate School of Business, Sogang University) ;
  • Rho, Mi-Jung (Graduate School of Business, Sogang University) ;
  • Kim, Min-Sun (Department of Distribution Management, Hyupsung University)
  • Received : 2011.09.29
  • Accepted : 2011.11.22
  • Published : 2011.12.31
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Abstract

The purpose of this study is to examine the role of social communication through the information technology, affective commitment and calculative commitment in globally integrated. The structural equation modeling technique was used to evaluate its empirical validity and causal relationship using data collected from a survey by a transnational corporation. The result revealed that social communication between employees through the information technology led to having a direct effect on both affective commitment and calculative commitment beyond the simple communication tool. Also the social communication had a positive effect on globally integrated. Both affective commitment and calculative commitment have a positive effect on globally integrated. From the result, we could find that affective commitment and calculative commitment partially play a mediating role between social communications and globally integrated. This result offered both recommendations and implications for firms attempting to innovate in order to be transnational corporations.

본 연구는 현지화(Adaptation), 집합(Aggregation), 재정거래(Arbitrage)의 세 가지 특징을 지니는 초국적 기업의 글로벌 통합화(Globally Integrated)에 있어 정보기술 채널 통한 직원들의 사회적 의사소통과 정서적 경제적 몰입이 어떠한 역할을 하는지 검정하였다. 이를 위해 본 연구는 정보기술 채널의 활성화를 통해 협업이 잘되고 있는 초국적 기업을 대상으로 진행하였으며, 연구 모델 분석을 위해서는 AMOS를 사용하였다. 분석결과를 살펴보면, 다양한 정보기술 채널을 통한 직원들의 사회적 의사소통은 단순한 커뮤니케이션 도구 이상으로 직원들의 정서적 및 경제적 몰입을 가져다 줄 수 있는 것으로 나타났다. 또한 초국적 기업의 특정인 글로벌 통합화에도 정(+)의 영향을 미치는 것으로 나타났다. 그리고 정서적 및 경제적 몰입도 글로벌 통합화에 정(+)의 영향을 주는 것으로 나타났다. 이는 정서적 및 경제적 몰입은 직원간의 정보기술 채널을 통한 사회적 의사소통과 글로벌 통합 간에 부분 매개 역할을 하는 것으로 볼 수 있다. 이러한 결과는 기업이 경쟁력을 갖추기 위해서는 다양한 정보기술 채널을 통한 정서적 커뮤니케이션과 그에 따른 영향에 대해서 고려해야 함을 의미하며, 기업에 있어서 정보기술의 역할에 대한 인식의 전환이 필요함을 뜻한다. 본 연구는 초국적 기업으로 변화를 꾀하는 기업들에게 정보기술 채널을 통한 사회적 커뮤니케이션 증가와 이를 통한 정서적 사회적 몰입 환경 구축에 대한 중요성과 그 가능성을 제시해 줄 것이다.

Keywords

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