Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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A Study on the Performance of Quality Small-Group Activity

품질소집단 활동의 성과에 관한 연구

  • Chung, Young-Bae (Dept. of Industrial and Management Engineering, University of Incheon) ;
  • Kim, Yon-Soo (Dept. of Industrial and Management Engineering, University of Incheon)
  • 정영배 (인천대학교 산업경영공학과) ;
  • 김연수 (인천대학교 산업경영공학과)
  • Received : 2011.08.31
  • Accepted : 2011.10.25
  • Published : 2011.12.31
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Abstract

This paper proposes performance measurement method of quality small-group activity in business. This paper collects and analyzes quality circle activities data respect to tangible and intangible effect in national quality circles competitions festival. This paper proposes QPI (quality-circle performance index) based on Balanced Scorecard for quality small-group activity in quality improvement area. QPI is to measure the performance of quality improvement activities in the business firms. QPI is able to use widely in industries to provide a performance measure of quality small-group activity. In this paper, we propose the application method of QPl.

Keywords

References

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