Annals of Occupational and Environmental Medicine

The Korean Society of Occupational & Environmental Medicine (대한직업환경의학회)
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Relationship between Occupational Stress-Emotional Labor and Musculoskeletal Symptoms and Experience of Absence or Early Leave in Some Civil Affairs Officials

일부 공공서비스 종사자의 직무스트레스 감정노동과 근골격계 증상 및 결근 조퇴와 관련성

  • Yoo, Sang-Kon (Department of Occupational & Environmental Medicine, School of Medicine, Chosun University) ;
  • Choi, Chang-Ki (Department of Occupational & Environmental Medicine, School of Medicine, Chosun University) ;
  • Song, Han-Soo (Department of Occupational & Environmental Medicine, School of Medicine, Chosun University) ;
  • Lee, Chul-Gab (Department of Occupational & Environmental Medicine, School of Medicine, Chosun University)
  • 유상곤 (조선대학교 의과대학 직업환경의학과) ;
  • 최창기 (조선대학교 의과대학 직업환경의학과) ;
  • 송한수 (조선대학교 의과대학 직업환경의학과) ;
  • 이철갑 (조선대학교 의과대학 직업환경의학과)
  • Published : 2011.06.30
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Abstract

Objectives: The objectives of this study are to identify the relationship between the Korean occupational stress scale (KOSS) and emotional labor, and to study the association between emotional labor and musculoskeletal symptoms, absence or early leave due to physical problems among civil affairs officials. Methods: 391 public workers who provide social insurance service were analyzed. A structured selfreported questionnaire was used to assess sociodemographics, job stress, emotional labor, musculoskeletal symptoms and the experience of absence or early leave due to physical problems. For a comprehensive understanding of the relationship among these factors, multiple logistic regression analysis was used. Results: The Pearson coefficient was 0.409 between the job demand of KOSS and the emotional labor score. The odds ratio of musculoskeletal symptoms is 2.32(95% CI: 1.17~4.61), 2.48(95% CI: 1.15~5.33) in the groups of moderate and, high emotional labor score, respectively, compared to the low score group. On the other hand, the odds ratio of the experience of absence or early leave due to physical problems is 2.43(95% CI: 1.24~4.76) and, 3.08(95% CI: 1.44~6.57) in the same groups. Conclusions: Emotional labor acts as a factor of job demand of KOSS, and has an effect on musculoskeletal symptoms and absence or early leave among civil affairs officials.

목적: 공공서비스 종사자에게 한국인 직무스트레스 측정도구(KOSS)와 감정노동 간에 관련성을 살펴보고, 근골격계 증상 호소 및 결근이나 조퇴와 어떠한 관련이 있는지 알아보고자 하였다. 방법: 2009년 8월 감정노동을 하는 국민건강보험공단 직원 391명을 대상으로 설문조사를 하였다. 설문지는 KOSS와 감정노동 및 근골격계 증상, 결근 및 조퇴 현황 등을 묻는 문항으로 구성하였다. 일반적 특성 및 건강행태, 범주화한 KOSS와 감정노동 총점수를 독립변수하고, 근골격계 증상 호소, 결근 및 조퇴 경험 유무를 종속변수로 한 로지스틱 회귀분석을 실시하여 대응비와 신뢰구간을 구하였다. 결과: KOSS의 직무요구와 감정노동의 상관계수는 0.409이었다. 근골격계 증상 호소의 대응비(odds ratio)는 KOSS 점수가 낮은 군에 비해 중간 군이 1.64(95% CI: 0.82~3.28), 높은 군이 3.32(95% CI: 1.55~7.10)이었고, 감정노동 점수가 낮은 군에 비해 중간 군이 2.32(95% CI: 1.17~4.61), 높은 군이 2.48(95% CI: 1.15~5.33)이었다. 신체적 불편함으로 인한 결근이나 조퇴 경험은 KOSS 점수가 낮은 군에 비해 중간 군이 2.26(95% CI: 1.12~4.56), 높은 군이 2.69(95% CI: 1.24~5.84)이었고, 감정노동 점수가 낮은 군에 비해 중간 군이 2.43(95% CI: 1.24~4.76), 높은 군이 3.08(95% CI: 1.44~6.57)이었다. 결론: 감정노동은 서비스업 종사자에게 직무요구와 관련된 스트레스 요인으로 작용하며, 근골격계 증상 호소 및 결근이나 조퇴와 같은 노동력 손실에 영향을 미친다.

Keywords

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