Annals of Occupational and Environmental Medicine

  • 제22권4호
  • /
  • Pages.316-323
  • /
  • 2010
  • /
  • 1225-3618(pISSN)
  • /
  • 2052-4374(eISSN)
대한직업환경의학회 (The Korean Society of Occupational & Environmental Medicine)
권호 표지

일부 은행업 종사자에서 감정노동과 우울증상의 관련성

Association between Emotional Labor and Symptoms of Depression among Bankers

  • 추상효 (한양대학교 의과대학 산업의학교실) ;
  • 류현철 (원진재단 부설 녹색병원 산업의학과) ;
  • 배규정 (한양대학교 의과대학 산업의학교실) ;
  • 송재철 (한양대학교 의과대학 산업의학교실) ;
  • 이수진 (한양대학교 의과대학 산업의학교실) ;
  • 김인아 (을지대학교 의과대학 예방의학교실)
  • Chu, Sang-Hyo (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Ryou, Hyun-Chul (Department of Occupational and Environmental Medicine, Wonjin Green Hospital) ;
  • Bae, Kyu-Jeong (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Song, Jae-Chul (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Lee, Soo-Jin (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Kim, In-Ah (Department of Preventive Medicine, School of Medicine, Eulji University)
  • 투고 : 2010.04.01
  • 심사 : 2010.09.28
  • 발행 : 2010.12.31
⟨ 이전 논문 다음 논문 ⟩

초록

목적: 이 연구는 수도권과 지방에서 종사하는 은행업 종사자에서 우울증상의 유병실태를 알아보고 감정적 노력과 감정부조화의 우울증상에 대한 관련성을 파악하고자 하였다. 방법: 근로자 수 3,000인 이상의 3개 은행에서 근무하는 2,346명의 노동자들을 분석대상으로 하였다. 구조화 된 설문을 이용하여 사회인구학적, 건강행태, 직무 특성, 감정노동, 우울증상을 평가하였다. 우울증상과 감정적 노력, 감정부조화의 관련성을 파악하기위해 단변량 분석과 다중 로지스틱 회귀 분석을 시행하였다. 결과: 은행업 종사자의 우울 증상률은 20.6%였다. 감정노동 고위험군의 우울 증상에 대하여 개인적 특성을 보정하여 우울증상자군에 대하여 다중 로지스틱 회귀분석을 실시한 결과, 남성에서는 감정적 노력(OR 1.5, 95% CI=1.04~2.08), 감정부조화(OR 4.5, 95% CI=3.13~6.44) 여성에서는 감정적 노력(OR 1.9, 95% CI=1.33~2.75), 감 정 부 조 화 (OR 6.1, 95% CI=4.12~9.09) 등 감정적 노력과 감정부조화 모두 유의한 관련성을 보였다. 결론: 감정적 노력과 감정부조화 모두 우울 증상의 유병위험에 높은 관련성을 보였으며 감정노동 중 특히 감정 부조화는 우울증상의 관리에 있어서 중요한 지표로 판단된다.

Objectives: We focused on the relationship between symptoms of depression and emotional labor to investigate the mental health status of workers. Methods: In this cross-sectional study, a total of 2,346 workers among bankers were our study subjects. A self-administered questionnaire was used to assess the socio-demographics, job characteristics, emotional labor and, the Center for Epidemiologic Studies-Depression scale (CES-D). We used multiple logistic regression analysis to estimate the relationship between emotional labor and the symptoms of depression. Results: The prevalence of symptoms of depression among the survey subjects was 20.6%. After adjusting for confounding factors, emotional effort (OR: 1.7, 95% CI=1.28~2.31) and, emotional disharmony (OR: 4.5, 95% CI=3.13~6.44) in men and emotional effort (OR: 1.9, 95% CI=1.33~2.75), emotional disharmony (OR: 6.1, 95% CI=4.12~9.09) in women showed a statistically significant association with symptoms of depression. Conclusions: These results suggest that emotional disharmony and emotional effort are related to symptoms of depression. Managing emotional disharmony is important in managing symptoms of depression.

키워드

참고문헌

  1. Ahn JS, Kwon MH. A study on the emotional labor dimensions of hotel industry. Tourism Research 2004;19:187-205. (Korean)
  2. Han JH, Lim JP, Lee SK. A study of emotional labor and job stress effects on job attitude of airline employees. Journal of Hospitality and Tourism Studies 2008;10(3):37-51. (Korean)
  3. Cho SK, Jung HS. A study on response of job stress and emotional labor of the sales workers of department store. Kor J Occup Health Nurs 2006;15(2):83-93. (Korean)
  4. Kim SG. An exploratory study on the emotional labor in public sector: focused on street-level bureaucrats in the civil service system. The Korean Journal of Local Government Studies 2009;13(1):51-70. (Korean)
  5. Kim SH. A study on the emotional labor of police officials in Korea. The Korean Association of Police Science Review 2009;11(2):5-36. (Korean)
  6. Hochschild AR. The Managed Heart (translated by Lee GR). Imagine Context. Seoul. 2009. pp 244-9. (Korean)
  7. Mumby DK, Putnam LL. The politics of emotion: a feminist reading of bounded rationality. Acad Manage Rev 1992;17(3):465-86.
  8. Adelmann PK, Zajonc RB. Facial efference and the experience of emotion. Annu Rev Psychol 1989;40(1):249-80. https://doi.org/10.1146/annurev.ps.40.020189.001341
  9. Giardini A, Frese M. Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource. J Occup Health Psychol 2006;11(1):63-75.
  10. Park SE. The effects of emotional dissonance on the employee's job attitudes and the moderating role of job autonomy and social supports. Korean Management Review 2009;38(2):379-405. (Korean)
  11. Chang SM, Sohn JH, Lee JY, Choi JH, Cho SJ, Jeon HJ, Hahm BJ, Lee DH, Cho MJ. Characteristics of diagnostic criteria for depression in Korea. J Korean Neuropsychiatr Assoc 2007;46(5):447-52. (Korean)
  12. Mueller TI, Leon AC. Recovery, chronicity, and levels of psychopathology in major depression. Psychiatr Clin North Am 1996;19(1):85-102. https://doi.org/10.1016/S0193-953X(05)70275-6
  13. Cho JJ, Kim JY, Chang SJ, Fiedler N, Koh SB, Crabtree BF, Kang DM, Kim YK, Choi YH. Occupational stress and depression in Korean employees. Int Arch Occup Environ Health 2008;82(1):47-57. https://doi.org/10.1007/s00420-008-0306-4
  14. Kim SY, Chang SJ, Kim HR, Roh JH. A study on the relationship between emotional labor and depressive symptoms among Korean industrial service employees. Korean J Occup Environ Med 2002;14(3):227-35. (Korean)
  15. Brotheridge CM, Grandy AA. Emotional labor and burnout: comparing two perspetives of "People Work". J Vocat Behav 2002;60(1):17-39. https://doi.org/10.1006/jvbe.2001.1815
  16. Pugliesi K. The consequences of emotional labor: effects on work stress, job satisfaction, and well-being. Motiv Emot 1999;23(2):125-54. https://doi.org/10.1023/A:1021329112679
  17. Ahn JY, Jeon ES, Kim H. Effect of job satisfaction and organization behavior from emotional labour. Proceedings of 2007 Incheon International tourism Conference;2007 Jul 2-4;Incheon. Seoul: The Tourism Sciences Society of Korea, 2007. (Korean) (translated by Chu SH)
  18. Cho MJ, Kim KH. Diagnostic validity of the CESD( Korean version) in the assessment of the DSM-III-R major depression. J Korean Neuropsychiatr Assoc 1993;32(3):381-99. (Korean)
  19. Zimmerman FJ, Christakis DA, Vander Stoep A. Tinker, tailor, soldier, patient: work attributes and depression disparities among young adults. Soc Sci Med. 2004;58(10):1889-901. https://doi.org/10.1016/S0277-9536(03)00410-6
  20. Weissman MM, Leaf PJ, Bruce ML, Florio L. The epidemiology of dysthymia in five communities: rates, risks, comorbidity, and treatment. Am J Psychiatry 1988;145(7):815-9.
  21. Weissman MM, Olfson M. Depression in women: implications for health care research. Science 1995;269(5225):799-801. https://doi.org/10.1126/science.7638596
  22. Sparks K, Cooper C, Fried Y, Shirom A. The effects of hours of work on health: a meta-analytic review. J Occup Organ Psychol 1997;70(4):391-408. https://doi.org/10.1111/j.2044-8325.1997.tb00656.x
  23. Lee BJ. Economic hardship and depression: the moderating effect of self-efficacy. Korean Journal of Clinical Social Work 2006;3(1):159-72. (Korean)
  24. Bothwell S, Weissman MM. Social impairments four years after an acute depressive episode. Am J Orthopsychiatry 1977;47(2):231-7.
  25. Kruml SM, Geddes D. Exploring the dimensions of emotional labor. Management Communication Quarterly 2000;14(1):8-49. https://doi.org/10.1177/0893318900141002
  26. BE Ashforth, RH Humphrey. Emotional labor in service roles: the influence of identity. Acad Manage Rev 1993;18(1):88-115.
  27. D Holman, C Chissick, P Totterdell. The effects of performance monitoring on emotional labor and wellbeing in call centers. Motiv Emot 2002;26(1):57-81. https://doi.org/10.1023/A:1015194108376