Annals of Occupational and Environmental Medicine

The Korean Society of Occupational & Environmental Medicine (대한직업환경의학회)
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Association between Emotional Labor and Symptoms of Depression among Bankers

일부 은행업 종사자에서 감정노동과 우울증상의 관련성

  • Chu, Sang-Hyo (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Ryou, Hyun-Chul (Department of Occupational and Environmental Medicine, Wonjin Green Hospital) ;
  • Bae, Kyu-Jeong (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Song, Jae-Chul (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Lee, Soo-Jin (Department of Occupational and Environmental Medicine, College of Medicine, Hanyang University) ;
  • Kim, In-Ah (Department of Preventive Medicine, School of Medicine, Eulji University)
  • 추상효 (한양대학교 의과대학 산업의학교실) ;
  • 류현철 (원진재단 부설 녹색병원 산업의학과) ;
  • 배규정 (한양대학교 의과대학 산업의학교실) ;
  • 송재철 (한양대학교 의과대학 산업의학교실) ;
  • 이수진 (한양대학교 의과대학 산업의학교실) ;
  • 김인아 (을지대학교 의과대학 예방의학교실)
  • Received : 2010.04.01
  • Accepted : 2010.09.28
  • Published : 2010.12.31
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Abstract

Objectives: We focused on the relationship between symptoms of depression and emotional labor to investigate the mental health status of workers. Methods: In this cross-sectional study, a total of 2,346 workers among bankers were our study subjects. A self-administered questionnaire was used to assess the socio-demographics, job characteristics, emotional labor and, the Center for Epidemiologic Studies-Depression scale (CES-D). We used multiple logistic regression analysis to estimate the relationship between emotional labor and the symptoms of depression. Results: The prevalence of symptoms of depression among the survey subjects was 20.6%. After adjusting for confounding factors, emotional effort (OR: 1.7, 95% CI=1.28~2.31) and, emotional disharmony (OR: 4.5, 95% CI=3.13~6.44) in men and emotional effort (OR: 1.9, 95% CI=1.33~2.75), emotional disharmony (OR: 6.1, 95% CI=4.12~9.09) in women showed a statistically significant association with symptoms of depression. Conclusions: These results suggest that emotional disharmony and emotional effort are related to symptoms of depression. Managing emotional disharmony is important in managing symptoms of depression.

목적: 이 연구는 수도권과 지방에서 종사하는 은행업 종사자에서 우울증상의 유병실태를 알아보고 감정적 노력과 감정부조화의 우울증상에 대한 관련성을 파악하고자 하였다. 방법: 근로자 수 3,000인 이상의 3개 은행에서 근무하는 2,346명의 노동자들을 분석대상으로 하였다. 구조화 된 설문을 이용하여 사회인구학적, 건강행태, 직무 특성, 감정노동, 우울증상을 평가하였다. 우울증상과 감정적 노력, 감정부조화의 관련성을 파악하기위해 단변량 분석과 다중 로지스틱 회귀 분석을 시행하였다. 결과: 은행업 종사자의 우울 증상률은 20.6%였다. 감정노동 고위험군의 우울 증상에 대하여 개인적 특성을 보정하여 우울증상자군에 대하여 다중 로지스틱 회귀분석을 실시한 결과, 남성에서는 감정적 노력(OR 1.5, 95% CI=1.04~2.08), 감정부조화(OR 4.5, 95% CI=3.13~6.44) 여성에서는 감정적 노력(OR 1.9, 95% CI=1.33~2.75), 감 정 부 조 화 (OR 6.1, 95% CI=4.12~9.09) 등 감정적 노력과 감정부조화 모두 유의한 관련성을 보였다. 결론: 감정적 노력과 감정부조화 모두 우울 증상의 유병위험에 높은 관련성을 보였으며 감정노동 중 특히 감정 부조화는 우울증상의 관리에 있어서 중요한 지표로 판단된다.

Keywords

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