The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Team Commitment and Job Productivity Influential from Organizational Trust, Trust in Superior and Trust to Colleague Perceived by Revenue Officers

세무공무원이 지각하는 조직신뢰, 상사신뢰, 동료신뢰가 팀몰입과 직무생산성에 미치는 영향

  • 홍순복 (동명대학교 경영학부 경영학과)
  • Received : 2010.01.12
  • Accepted : 2010.03.08
  • Published : 2010.04.28
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Abstract

The objective of the present study lied in providing empirical analysis over subjects of revenue officers targeted for suggesting effective managerial way for enhanced job productivity by using team commitment as a mediator in the correlation between trust and job productivity. As a result, it was identified that organizational trust, trust in superiors and trust to colleagues perceived by revenue officers have positive effects on team commitment, while the higher team commitment leads to higher job productivity, accordingly leading to better efficiency in carrying out tax-related administration and improving the level of satisfaction as for tax payers. It demonstrated that managers in tax-related organizations must create the foundation affordable for revenue officers to be widely exposed to participate in organization-related key decision-making processes in such a way that encourages and initiates them to have stronger loyalty and self-confidence based on common identity. Furthermore, much effort shall be continuously paid in designing personnel and organizational management policies in order for them to have faithfulness and adherence to their belonged organization.

본 연구는 세무공무원들을 대상으로 신뢰와 직무생산성의 인과관계를 팀몰입을 매개변수로 사용하여 실증적으로 분석하여 직무생산성 향상을 위한 효과적인 관리방안을 제시하는데 그 목적이 있었다. 분석결과, 세무공무원들이 인식하는 조직신뢰, 상사신뢰, 동료신뢰는 팀몰입에 긍정적인 영향을 미치며, 팀에 대한 몰입정도가 높을수록 직무생산성은 높아져 세무행정업무수행의 효율성을 높일 수 있고 납세자들의 세무서비스만족도를 높이는데 효과가 있음을 확인할 수 있었다. 따라서 세무조직관리자들은 조직구성원들이 조직목표나 가치에 대한 강렬한 동일의식이나 애착심을 가질 수 있도록 조직의 주요의사결정 과정에 폭넓게 참여할 수 있도록 여건을 조성해 주어야 할 것으로 판단된다. 또한 조직에 대한 강한 충성심과 자긍심을 가질 수 있도록 인사정책과 조직관리정책을 전략적 차원에서 구체적으로 설계하여 이를 지속적으로 실천하도록 해야 할 것이다.

Keywords

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