The Journal of the Korea Contents Association (한국콘텐츠학회논문지)

The Korea Contents Association (한국콘텐츠학회)
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Mediating Effects of Trusts on the Relationship between Human Capitals and Organizational Citizenship Behaviors in Hotel Firms

인적자본과 조직시민행동의 관계에서 신뢰의 매개효과 -호텔기업을 중심으로-

  • 강상묵 (수원과학대학 항공관광과) ;
  • 하용규 (경기대학교 관광대학원) ;
  • 정연홍 (경기대학교 호텔경영학과)
  • Received : 2010.02.23
  • Accepted : 2010.05.07
  • Published : 2010.05.28
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Abstract

The purpose of this study tried to reveal how human capitals of deluxe hotels located in Seoul affects corporate trust and organizational citizenship behaviors. In addition, it tries to find out the mediating effect that the trust among coworkers have contributed to human capital and organizational citizenship behaviors. The result of this study shows that Human capital have a great effect on the trust among employees and organizational citizenship behaviors. And it has been outed that the trust between the company and employees is a mediating effect between human capital and organizational citizenship behaviors. The results of this research shows that for competitive advantage under the competitive environment of the hotel industry, in addition to human resource management and organizational management, the management system which emphasizes the importance of human capital and the trust among company members should be built.

본 연구의 목적은 서울특별시에 소재한 특등급 호텔기업의 인적자본이 신뢰와 조직시민행동에 미치는 영향을 밝히고자 하였다. 또한 신뢰가 인적자본과 조직시민행동에 미치는 매개효과를 밝히고자 하였다. 연구의 결과 인적자본이 신뢰와 조직시민행동에 영향을 미치는 것으로 나타났다. 또한 신뢰가 인적자본과 조직시민행동에 매개효과가 있는 것으로 나타났다. 본 연구의 결과는 치열한 경쟁환경 하에 경쟁우위를 위해서 호텔산업의 인적자원관리와 조직관리 측면에 인적자본의 중요성, 신뢰의 중요성을 강조하는 관리시스템 구축의 필요성을 강조하는 결과라고 할 수 있다.

Keywords

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